Its not easy to make a withdrawal from this app

Hi Jessica, 

We're here to help. 

Before you can withdraw your funds, you need to sell your cryptocurrency first. You can find a step by step guide on how to sell your cryptocurrency on our Help Centre here:https://www.luno.com/help/articles/*** After you have sold your chosen amount of cryptocurrency, the funds will appear in your local currency wallet, which you can then withdraw to a local bank account in your own name. How do I withdraw money from my Luno wallet?https://www.luno.com/help/articles/***
If you need any further help with your withdrawal, please contact our Support Team via our Help Centre here:
https://www.luno.com/help/tickets/new?category_id=12

Thank you.