WS
WIAN S
1 reviews | Active since Sept 2010
29 Aug 2021, 10:09
Inside ********, do not trust Luno
I am constantly receiving phishing e-mails from *** with the subject matter "Wallet Error!" The "resolve" link takes you to a **** luno sign in page. The e-mail if from the official adress as i recieve my 2fa and sign in notifications from the same address. I have reported this but no response, clearly an inside job, do not trust Luno!!
Helpful (0)
Replies (5)0
Replies (5)
Luno's replyOfficial
29 Aug 2021, 10:45Hi Wian,
The email you received was not sent by Luno.
It appears to be a phishing email. Phishing is a form of ***** in which the attacker poses as a reputable company, in this case, Luno, and tries to ***** information such as your sign-up credentials or account information.
Please forward the email and any attachments/links that it may contain to *** for us to investigate further. Please do not click on any of the links, or download the attachments. Note that you will not receive a reply from that email address.
We are aware of this specific phishing mail and are working hard to get it to shut down.
Luno will never ask you to confirm your bank details, password, or any other private account settings via email. You can learn more about phishing attacks here: https://www.luno.com/blog/post/bitcoin-phishing-*****-fighting-luno
At Luno we’re dedicated to keeping your personal information and cryptocurrency secure. However, keeping your account safe is a joint effort. In order to protect yourself from this type of attack, it is extremely important that you maintain good account security. We've written an article in our Help Centre that outlines some of the basic security precautions you should take, here: https://www.luno.com/help/articles/***
If you have any further questions or concerns kindly reach out to our support team by creating a ticket at:
https://www.luno.com/help/en/tickets/new?category_id=30
Thanks for reaching out and please be safe.
^LP
The email you received was not sent by Luno.
It appears to be a phishing email. Phishing is a form of ***** in which the attacker poses as a reputable company, in this case, Luno, and tries to ***** information such as your sign-up credentials or account information.
Please forward the email and any attachments/links that it may contain to *** for us to investigate further. Please do not click on any of the links, or download the attachments. Note that you will not receive a reply from that email address.
We are aware of this specific phishing mail and are working hard to get it to shut down.
Luno will never ask you to confirm your bank details, password, or any other private account settings via email. You can learn more about phishing attacks here: https://www.luno.com/blog/post/bitcoin-phishing-*****-fighting-luno
At Luno we’re dedicated to keeping your personal information and cryptocurrency secure. However, keeping your account safe is a joint effort. In order to protect yourself from this type of attack, it is extremely important that you maintain good account security. We've written an article in our Help Centre that outlines some of the basic security precautions you should take, here: https://www.luno.com/help/articles/***
If you have any further questions or concerns kindly reach out to our support team by creating a ticket at:
https://www.luno.com/help/en/tickets/new?category_id=30
Thanks for reaching out and please be safe.
^LP
Best regards,
Luno's reply29 Aug 2021, 10:45
Official
Hi Wian,
The email you received was not sent by Luno.
It appears to be a phishing email. Phishing is a form of ***** in which the attacker poses as a reputable company, in this case, Luno, and tries to ***** information such as your sign-up credentials or account information.
Please forward the email and any attachments/links that it may contain to *** for us to investigate further. Please do not click on any of the links, or download the attachments. Note that you will not receive a reply from that email address.
We are aware of this specific phishing mail and are working hard to get it to shut down.
Luno will never ask you to confirm your bank details, password, or any other private account settings via email. You can learn more about phishing attacks here: https://www.luno.com/blog/post/bitcoin-phishing-*****-fighting-luno
At Luno we’re dedicated to keeping your personal information and cryptocurrency secure. However, keeping your account safe is a joint effort. In order to protect yourself from this type of attack, it is extremely important that you maintain good account security. We've written an article in our Help Centre that outlines some of the basic security precautions you should take, here: https://www.luno.com/help/articles/***
If you have any further questions or concerns kindly reach out to our support team by creating a ticket at:
https://www.luno.com/help/en/tickets/new?category_id=30
Thanks for reaching out and please be safe.
^LP
The email you received was not sent by Luno.
It appears to be a phishing email. Phishing is a form of ***** in which the attacker poses as a reputable company, in this case, Luno, and tries to ***** information such as your sign-up credentials or account information.
Please forward the email and any attachments/links that it may contain to *** for us to investigate further. Please do not click on any of the links, or download the attachments. Note that you will not receive a reply from that email address.
We are aware of this specific phishing mail and are working hard to get it to shut down.
Luno will never ask you to confirm your bank details, password, or any other private account settings via email. You can learn more about phishing attacks here: https://www.luno.com/blog/post/bitcoin-phishing-*****-fighting-luno
At Luno we’re dedicated to keeping your personal information and cryptocurrency secure. However, keeping your account safe is a joint effort. In order to protect yourself from this type of attack, it is extremely important that you maintain good account security. We've written an article in our Help Centre that outlines some of the basic security precautions you should take, here: https://www.luno.com/help/articles/***
If you have any further questions or concerns kindly reach out to our support team by creating a ticket at:
https://www.luno.com/help/en/tickets/new?category_id=30
Thanks for reaching out and please be safe.
^LP
Best regards,
WS
WIAN S's updateReviewer Update
29 Aug 2021, 14:38So why do I receive my 2fa and sign in notifications from the same address??? When i click on the sender it shows the recent mails which are the sign in notifications and 2fa.
WS
WIAN S's update29 Aug 2021, 14:38
Reviewer Update
So why do I receive my 2fa and sign in notifications from the same address??? When i click on the sender it shows the recent mails which are the sign in notifications and 2fa.
Luno's replyOfficial
29 Aug 2021, 14:47If you check the email address you would see that it is from "mailto:***". This email address is not from Luno.
Always keep these points in mind if you're unsure whether you're interacting with the real Luno or not:
1) We don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
2) We'll never (seriously, never ever) ask for your password, 2FA codes or One-Time-PIN. Please don’t share these with anyone – even if they say they work at Luno.
3) We don't ask customers to share their screens for assistance.
4) We currently don't have a phone number you can call us on. We'll never message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo. We'll only send you emails from the following official email addresses:
***
***
***
5) There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****. Learn more about this on our Help centre by following this link: https://www.luno.com/countries#withdrawal-fees
6) We're verified on Facebook, Instagram, and Twitter - so look out for the tick next to our name to know that you're not interacting with a **** profile. Here are our social media links:
Facebook: Luno [https://www.facebook.com/luno/]
Instagram: @luno_global [https://www.instagram.com/luno_global]
Twitter: @LunoGlobal [https://twitter.com/LunoGlobal]
We also have the Twitter account @LunoHelp, though this one doesn't have the verified tick.
If you're ever in doubt, we've listed all of our official social media pages and Telegram channels here: https://www.luno.com/help/articles/***.
You can always be sure you're contacting Luno directly when you use our Help Centre to get in touch. You can contact us here: https://www.luno.com/help/tickets/new
If you still have further concerns in regard to the phishing email you received please contact us directly by creating a support ticket at:
https://www.luno.com/help/en/tickets/new?category_id=30
^LP
Always keep these points in mind if you're unsure whether you're interacting with the real Luno or not:
1) We don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
2) We'll never (seriously, never ever) ask for your password, 2FA codes or One-Time-PIN. Please don’t share these with anyone – even if they say they work at Luno.
3) We don't ask customers to share their screens for assistance.
4) We currently don't have a phone number you can call us on. We'll never message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo. We'll only send you emails from the following official email addresses:
***
***
***
5) There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****. Learn more about this on our Help centre by following this link: https://www.luno.com/countries#withdrawal-fees
6) We're verified on Facebook, Instagram, and Twitter - so look out for the tick next to our name to know that you're not interacting with a **** profile. Here are our social media links:
Facebook: Luno [https://www.facebook.com/luno/]
Instagram: @luno_global [https://www.instagram.com/luno_global]
Twitter: @LunoGlobal [https://twitter.com/LunoGlobal]
We also have the Twitter account @LunoHelp, though this one doesn't have the verified tick.
If you're ever in doubt, we've listed all of our official social media pages and Telegram channels here: https://www.luno.com/help/articles/***.
You can always be sure you're contacting Luno directly when you use our Help Centre to get in touch. You can contact us here: https://www.luno.com/help/tickets/new
If you still have further concerns in regard to the phishing email you received please contact us directly by creating a support ticket at:
https://www.luno.com/help/en/tickets/new?category_id=30
^LP
Best regards,
Luno's reply29 Aug 2021, 14:47
Official
If you check the email address you would see that it is from "mailto:***". This email address is not from Luno.
Always keep these points in mind if you're unsure whether you're interacting with the real Luno or not:
1) We don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
2) We'll never (seriously, never ever) ask for your password, 2FA codes or One-Time-PIN. Please don’t share these with anyone – even if they say they work at Luno.
3) We don't ask customers to share their screens for assistance.
4) We currently don't have a phone number you can call us on. We'll never message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo. We'll only send you emails from the following official email addresses:
***
***
***
5) There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****. Learn more about this on our Help centre by following this link: https://www.luno.com/countries#withdrawal-fees
6) We're verified on Facebook, Instagram, and Twitter - so look out for the tick next to our name to know that you're not interacting with a **** profile. Here are our social media links:
Facebook: Luno [https://www.facebook.com/luno/]
Instagram: @luno_global [https://www.instagram.com/luno_global]
Twitter: @LunoGlobal [https://twitter.com/LunoGlobal]
We also have the Twitter account @LunoHelp, though this one doesn't have the verified tick.
If you're ever in doubt, we've listed all of our official social media pages and Telegram channels here: https://www.luno.com/help/articles/***.
You can always be sure you're contacting Luno directly when you use our Help Centre to get in touch. You can contact us here: https://www.luno.com/help/tickets/new
If you still have further concerns in regard to the phishing email you received please contact us directly by creating a support ticket at:
https://www.luno.com/help/en/tickets/new?category_id=30
^LP
Always keep these points in mind if you're unsure whether you're interacting with the real Luno or not:
1) We don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
2) We'll never (seriously, never ever) ask for your password, 2FA codes or One-Time-PIN. Please don’t share these with anyone – even if they say they work at Luno.
3) We don't ask customers to share their screens for assistance.
4) We currently don't have a phone number you can call us on. We'll never message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo. We'll only send you emails from the following official email addresses:
***
***
***
5) There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****. Learn more about this on our Help centre by following this link: https://www.luno.com/countries#withdrawal-fees
6) We're verified on Facebook, Instagram, and Twitter - so look out for the tick next to our name to know that you're not interacting with a **** profile. Here are our social media links:
Facebook: Luno [https://www.facebook.com/luno/]
Instagram: @luno_global [https://www.instagram.com/luno_global]
Twitter: @LunoGlobal [https://twitter.com/LunoGlobal]
We also have the Twitter account @LunoHelp, though this one doesn't have the verified tick.
If you're ever in doubt, we've listed all of our official social media pages and Telegram channels here: https://www.luno.com/help/articles/***.
You can always be sure you're contacting Luno directly when you use our Help Centre to get in touch. You can contact us here: https://www.luno.com/help/tickets/new
If you still have further concerns in regard to the phishing email you received please contact us directly by creating a support ticket at:
https://www.luno.com/help/en/tickets/new?category_id=30
^LP
Best regards,
WS
WIAN S's updateReviewer Update
30 Aug 2021, 16:20I am receiving the e-mails from the e-mail which you confirmed is official. Like I said, when i click on the sender it shows the recent mails from that address and the recent ones are the sign in notifications. I have forwarded the information to phishing at luno, but no response.
WS
WIAN S's update30 Aug 2021, 16:20
Reviewer Update
I am receiving the e-mails from the e-mail which you confirmed is official. Like I said, when i click on the sender it shows the recent mails from that address and the recent ones are the sign in notifications. I have forwarded the information to phishing at luno, but no response.
Luno's replyOfficial
30 Aug 2021, 17:41Hi Wian,
I have reached out to our support team to contact you at the email address that is verified to your Luno account in this regard to investigate this matter further.
^NH
I have reached out to our support team to contact you at the email address that is verified to your Luno account in this regard to investigate this matter further.
^NH
Best regards,
Luno's reply30 Aug 2021, 17:41
Official
Hi Wian,
I have reached out to our support team to contact you at the email address that is verified to your Luno account in this regard to investigate this matter further.
^NH
I have reached out to our support team to contact you at the email address that is verified to your Luno account in this regard to investigate this matter further.
^NH
Best regards,