GT
Gustav T
1 reviews | Active since Feb 2012
21 Nov 2021, 18:27
Insane fee's and a very slow exchange page.
Selling your crypto, on the page with a 2% fee, is super easy and loads very fast, but the exchange page, where you can place your order on other prices, with no fee at times, will only load half of the time, and then it takes 30seconds easily before the page loads. For a company with 40M+ clients, they should prioritize improving the loading times, load balancers, etc to provide a fast seamless experience, but of course they wont do this, because they would rather charge you a fee of R20,000 when selling 1 bitcoin. If your not going to improve the exchange page, then lower your fees, or I will search for another provider.
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Replies (1)Luno's replyOfficial
21 Nov 2021, 18:59Hi Gustav,
We apologise for any inconvenience caused. We appreciate your feedback, and we have shared it with our team.
Our instant buy/sell fees will remain the same at this time, although we are constantly reviewing all of our fees.
Learn more about our Instant buy/sell fees here: https://www.luno.com/en/countries#instant-limits
And our new fee structure here: https://www.luno.com/blog/en/post/luno-cuts-taker-fees-for-all-trader
Any other questions regarding trading costs here: https://www.luno.com/help/en/articles/***
Thank you.
We apologise for any inconvenience caused. We appreciate your feedback, and we have shared it with our team.
Our instant buy/sell fees will remain the same at this time, although we are constantly reviewing all of our fees.
Learn more about our Instant buy/sell fees here: https://www.luno.com/en/countries#instant-limits
And our new fee structure here: https://www.luno.com/blog/en/post/luno-cuts-taker-fees-for-all-trader
Any other questions regarding trading costs here: https://www.luno.com/help/en/articles/***
Thank you.
Luno's reply21 Nov 2021, 18:59
Official
Hi Gustav,
We apologise for any inconvenience caused. We appreciate your feedback, and we have shared it with our team.
Our instant buy/sell fees will remain the same at this time, although we are constantly reviewing all of our fees.
Learn more about our Instant buy/sell fees here: https://www.luno.com/en/countries#instant-limits
And our new fee structure here: https://www.luno.com/blog/en/post/luno-cuts-taker-fees-for-all-trader
Any other questions regarding trading costs here: https://www.luno.com/help/en/articles/***
Thank you.
We apologise for any inconvenience caused. We appreciate your feedback, and we have shared it with our team.
Our instant buy/sell fees will remain the same at this time, although we are constantly reviewing all of our fees.
Learn more about our Instant buy/sell fees here: https://www.luno.com/en/countries#instant-limits
And our new fee structure here: https://www.luno.com/blog/en/post/luno-cuts-taker-fees-for-all-trader
Any other questions regarding trading costs here: https://www.luno.com/help/en/articles/***
Thank you.
