*********** support team

On 22 Feb 2022. I made a payment into Luno, was unsuccessful, made another was successful. Luno credited my account twice. They blocked my account, I cant tranact. I wrote to them, they told me to confirm with my bank. I confirmed the unsuccessful transaction with my bank.

I followed up with Luno, sent relevant information, proof of payment etc. I still dont have access to my account and I need my money.

Why on earth does it take this long to resolve a query? We have been on this for 2 months now.

Someone get back to me ASAP, Im now fed up with this.