I was almost ****med...

Hi Noko,

We're sorry to hear about your experience. 

We've checked your correspondence with us, and we can confirm that we did not receive any correspondence that you reported this matter to us. 

Should you wish to provide us with the information relating to your experience, please reach out to us using the link below:
https://www.luno.com/help/en/tickets/new?category_id=30
Once we receive the above, we'll further inform you. 

We appreciate your understanding. 

^CP