TT
Terry T
1 reviews | Active since May 2025
27 Aug 2025, 15:55
I invested money 2 years ago in luno via the standard bank
I invested money 2 years ago in luno via the standard bank. Two years went by, and the money I made from there is still stuck. I chatted with one of their officials on their app. He told me that if I deposited at least R1000 into it, he would get my money back that I made. He also told me the money I generated from trading on the platform stands at R940000. Why must I pay a Luno official to give me the money I generated from crypto trading it doesn't sound right for me. I ask why they can't they take it from the fund I generated on the trading app. I don't have such money to give to them. While I know they sit with R94 000 of mine stuck in my luno account. It's been sitting there for a long time. I am struggling to get that money. It's a lot of money that I can have. I am really frustrated. Money, I definitely can use it like in know. I am desperate yoh
Helpful (0)
Replies (1)0
Replies (1)
Luno's replyOfficial
27 Aug 2025, 19:19Hi Terry,
We're very sorry to note your review and really appreciate the information you’ve shared with us about this unpleasant situation.
It's important to note that Luno isn't affiliated with any third-party organisations, trading, or investment schemes. We also don't have any traders working for us on social media. I can confirm that the person you have been in contact with does not work for Luno.
Always keep these points in mind if you're unsure whether you're interacting with the real Luno or not:
1) We don't give financial or trading advice, and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
2) We'll never (seriously, never ever) ask for your password, 2FA codes, or One-Time-PIN. Please don’t share these with anyone – even if they say they work at Luno.
3) We currently don't have a phone number you can call us on. We'll never message you privately on WhatsApp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo.
4) Most importantly, there are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****. This means that a Luno employee will never contact you or advise you that you need to pay a specific amount to have funds released.
5) We're verified on Facebook, Instagram, and X - so look out for the tick next to our name to know that you're not interacting with a **** profile. Here are our social media links:
Facebook: Luno
Instagram: @luno_global
X: @LunoGlobal (we also have the X account @LunoHelp).
You can always be sure you're contacting Luno directly when you use our Help Centre to get in touch.
We would like to know more about your review. Could you please contact us at https://guide.luno.com/hc/requests/new our support team will look into this for you! ^LF
We're very sorry to note your review and really appreciate the information you’ve shared with us about this unpleasant situation.
It's important to note that Luno isn't affiliated with any third-party organisations, trading, or investment schemes. We also don't have any traders working for us on social media. I can confirm that the person you have been in contact with does not work for Luno.
Always keep these points in mind if you're unsure whether you're interacting with the real Luno or not:
1) We don't give financial or trading advice, and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
2) We'll never (seriously, never ever) ask for your password, 2FA codes, or One-Time-PIN. Please don’t share these with anyone – even if they say they work at Luno.
3) We currently don't have a phone number you can call us on. We'll never message you privately on WhatsApp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo.
4) Most importantly, there are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****. This means that a Luno employee will never contact you or advise you that you need to pay a specific amount to have funds released.
5) We're verified on Facebook, Instagram, and X - so look out for the tick next to our name to know that you're not interacting with a **** profile. Here are our social media links:
Facebook: Luno
Instagram: @luno_global
X: @LunoGlobal (we also have the X account @LunoHelp).
You can always be sure you're contacting Luno directly when you use our Help Centre to get in touch.
We would like to know more about your review. Could you please contact us at https://guide.luno.com/hc/requests/new our support team will look into this for you! ^LF
Luno's reply27 Aug 2025, 19:19
Official
Hi Terry,
We're very sorry to note your review and really appreciate the information you’ve shared with us about this unpleasant situation.
It's important to note that Luno isn't affiliated with any third-party organisations, trading, or investment schemes. We also don't have any traders working for us on social media. I can confirm that the person you have been in contact with does not work for Luno.
Always keep these points in mind if you're unsure whether you're interacting with the real Luno or not:
1) We don't give financial or trading advice, and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
2) We'll never (seriously, never ever) ask for your password, 2FA codes, or One-Time-PIN. Please don’t share these with anyone – even if they say they work at Luno.
3) We currently don't have a phone number you can call us on. We'll never message you privately on WhatsApp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo.
4) Most importantly, there are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****. This means that a Luno employee will never contact you or advise you that you need to pay a specific amount to have funds released.
5) We're verified on Facebook, Instagram, and X - so look out for the tick next to our name to know that you're not interacting with a **** profile. Here are our social media links:
Facebook: Luno
Instagram: @luno_global
X: @LunoGlobal (we also have the X account @LunoHelp).
You can always be sure you're contacting Luno directly when you use our Help Centre to get in touch.
We would like to know more about your review. Could you please contact us at https://guide.luno.com/hc/requests/new our support team will look into this for you! ^LF
We're very sorry to note your review and really appreciate the information you’ve shared with us about this unpleasant situation.
It's important to note that Luno isn't affiliated with any third-party organisations, trading, or investment schemes. We also don't have any traders working for us on social media. I can confirm that the person you have been in contact with does not work for Luno.
Always keep these points in mind if you're unsure whether you're interacting with the real Luno or not:
1) We don't give financial or trading advice, and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
2) We'll never (seriously, never ever) ask for your password, 2FA codes, or One-Time-PIN. Please don’t share these with anyone – even if they say they work at Luno.
3) We currently don't have a phone number you can call us on. We'll never message you privately on WhatsApp or Telegram, or send emails from a private email account like Gmail, Hotmail or Yahoo.
4) Most importantly, there are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****. This means that a Luno employee will never contact you or advise you that you need to pay a specific amount to have funds released.
5) We're verified on Facebook, Instagram, and X - so look out for the tick next to our name to know that you're not interacting with a **** profile. Here are our social media links:
Facebook: Luno
Instagram: @luno_global
X: @LunoGlobal (we also have the X account @LunoHelp).
You can always be sure you're contacting Luno directly when you use our Help Centre to get in touch.
We would like to know more about your review. Could you please contact us at https://guide.luno.com/hc/requests/new our support team will look into this for you! ^LF