NM
Norwel M
1 reviews | Active since Sept 2020
25 Nov 2021, 18:03
I have to wait for 2...
I have to wait for 2hrs to be able to send cryptocurrency after disabled it of which it's delaying for no reason, if the investment is due for that particular day that's means you will missed out....
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Luno's replyOfficial
25 Nov 2021, 18:10Hi Norwel,
We appreciate your feedback.
If your account balance is zero then there’s no threat to your cryptocurrency, and therefore, no waiting period will apply when enabling the option to send cryptocurrency.If your account has a positive balance, then a 24-hour waiting period will apply when enabling sends. This is an extra security measure that gives you time to undo your action and protects your money against ********** activity. The date at which your send option will be activated is displayed to you in the app, and you’ll also receive an email notification as soon as it’s activated for you.
Thank you for your understanding.
We appreciate your feedback.
If your account balance is zero then there’s no threat to your cryptocurrency, and therefore, no waiting period will apply when enabling the option to send cryptocurrency.If your account has a positive balance, then a 24-hour waiting period will apply when enabling sends. This is an extra security measure that gives you time to undo your action and protects your money against ********** activity. The date at which your send option will be activated is displayed to you in the app, and you’ll also receive an email notification as soon as it’s activated for you.
Thank you for your understanding.
Luno's reply25 Nov 2021, 18:10
Official
Hi Norwel,
We appreciate your feedback.
If your account balance is zero then there’s no threat to your cryptocurrency, and therefore, no waiting period will apply when enabling the option to send cryptocurrency.If your account has a positive balance, then a 24-hour waiting period will apply when enabling sends. This is an extra security measure that gives you time to undo your action and protects your money against ********** activity. The date at which your send option will be activated is displayed to you in the app, and you’ll also receive an email notification as soon as it’s activated for you.
Thank you for your understanding.
We appreciate your feedback.
If your account balance is zero then there’s no threat to your cryptocurrency, and therefore, no waiting period will apply when enabling the option to send cryptocurrency.If your account has a positive balance, then a 24-hour waiting period will apply when enabling sends. This is an extra security measure that gives you time to undo your action and protects your money against ********** activity. The date at which your send option will be activated is displayed to you in the app, and you’ll also receive an email notification as soon as it’s activated for you.
Thank you for your understanding.