TK
Tricia K

1 reviews | Active since Feb 2022

15 Feb 2022, 01:28

I have money on my l...

I have money on my luno and I have used it to buy bitcoin and I'm trying to send it out from luno and it's not working

0
Replies (1)
Luno
Luno's reply15 Feb 2022, 06:31
Official
Hi Tricia,

Thanks for your query! 

We want you to have the convenience of being able to deposit money into your Luno wallet quickly and easily. For this, you have the option to make an Instant EFT with PayU.
Using PayU, you can deposit money instantly into your account, which allows you to buy cryptocurrency quickly.
However, it will take up to 3 business days before you can send out any cryptocurrency you bought with your PayU deposit. We do this to make sure your deposit has arrived safely in your wallet.

If you are still unable to send cryptocurrencies after 3 business days, kindly contact our support team at https://www.luno.com/help/tickets/new

We would gladly take a closer look 🔍 

^ UG