M
Mzwa
1 reviews | Active since Jan 2022
29 Jan 2022, 22:49
I deposit money in ....
I deposit money in ..to Luno it doesn't appear
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Replies (1)0
Replies (1)
Luno's replyOfficial
30 Jan 2022, 08:42Hi Mzwa,
We're sorry to hear that your deposit hasn't reflected in your account yet.
Kindly note that regular bank transfer times are unfortunately not something we have any control over, and deposits made outside of banking hours, or from a different bank, can take up to two full business days to clear into our bank account - including instant deposits. Rest assured, any deposit you make is allocated to your Luno wallet as quickly as possible, but unfortunately there’s little we can do to make bank transfer times any faster. You’ll receive an email notification as soon as your funds arrive in your Luno wallet. If you're concerned that something might have gone wrong, or if it's been over two business days since you made the deposit, please attach a proof of payment for the deposit you’re asking about in a support ticket here: https://www.luno.com/help/en/tickets/new?category_id=30
We'll be happy to assist you further and we'll use this to make sure your deposit gets allocated to your Luno account correctly. You can read more about deposit clearance times in our Help Centre here: https://www.luno.com/help/articles/***
Thank you for your understanding.
^CP
We're sorry to hear that your deposit hasn't reflected in your account yet.
Kindly note that regular bank transfer times are unfortunately not something we have any control over, and deposits made outside of banking hours, or from a different bank, can take up to two full business days to clear into our bank account - including instant deposits. Rest assured, any deposit you make is allocated to your Luno wallet as quickly as possible, but unfortunately there’s little we can do to make bank transfer times any faster. You’ll receive an email notification as soon as your funds arrive in your Luno wallet. If you're concerned that something might have gone wrong, or if it's been over two business days since you made the deposit, please attach a proof of payment for the deposit you’re asking about in a support ticket here: https://www.luno.com/help/en/tickets/new?category_id=30
We'll be happy to assist you further and we'll use this to make sure your deposit gets allocated to your Luno account correctly. You can read more about deposit clearance times in our Help Centre here: https://www.luno.com/help/articles/***
Thank you for your understanding.
^CP
Luno's reply30 Jan 2022, 08:42
Official
Hi Mzwa,
We're sorry to hear that your deposit hasn't reflected in your account yet.
Kindly note that regular bank transfer times are unfortunately not something we have any control over, and deposits made outside of banking hours, or from a different bank, can take up to two full business days to clear into our bank account - including instant deposits. Rest assured, any deposit you make is allocated to your Luno wallet as quickly as possible, but unfortunately there’s little we can do to make bank transfer times any faster. You’ll receive an email notification as soon as your funds arrive in your Luno wallet. If you're concerned that something might have gone wrong, or if it's been over two business days since you made the deposit, please attach a proof of payment for the deposit you’re asking about in a support ticket here: https://www.luno.com/help/en/tickets/new?category_id=30
We'll be happy to assist you further and we'll use this to make sure your deposit gets allocated to your Luno account correctly. You can read more about deposit clearance times in our Help Centre here: https://www.luno.com/help/articles/***
Thank you for your understanding.
^CP
We're sorry to hear that your deposit hasn't reflected in your account yet.
Kindly note that regular bank transfer times are unfortunately not something we have any control over, and deposits made outside of banking hours, or from a different bank, can take up to two full business days to clear into our bank account - including instant deposits. Rest assured, any deposit you make is allocated to your Luno wallet as quickly as possible, but unfortunately there’s little we can do to make bank transfer times any faster. You’ll receive an email notification as soon as your funds arrive in your Luno wallet. If you're concerned that something might have gone wrong, or if it's been over two business days since you made the deposit, please attach a proof of payment for the deposit you’re asking about in a support ticket here: https://www.luno.com/help/en/tickets/new?category_id=30
We'll be happy to assist you further and we'll use this to make sure your deposit gets allocated to your Luno account correctly. You can read more about deposit clearance times in our Help Centre here: https://www.luno.com/help/articles/***
Thank you for your understanding.
^CP