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Ongeziwe O
1 reviews | Active since Feb 2022
22 Feb 2022, 09:27
I can't add my bank details on it
I can't add my bank details on it . It say I have entered the incorrect pin
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Replies (1)
Luno's replyOfficial
22 Feb 2022, 10:31Hi Ongeziwe,
Thank you for your review and for expressing the issue you're facing.
In order to resolve this we’ll need to verify these details in order for us to process your withdrawal successfully.
To do that, could you please send us a stamped letter from your bank, or a bank statement no older than three (3) months, which contains the following information here?
Kindly send the above information here: https://www.luno.com/help/en/tickets/new
Once we receive it, we’ll verify and add your bank details manually. You'll then be able to make withdrawals to that bank account.
We look forward to resolving this for you!
^ UG
Thank you for your review and for expressing the issue you're facing.
In order to resolve this we’ll need to verify these details in order for us to process your withdrawal successfully.
To do that, could you please send us a stamped letter from your bank, or a bank statement no older than three (3) months, which contains the following information here?
- Full name of the account holder
- Account number
- Bank name
Kindly send the above information here: https://www.luno.com/help/en/tickets/new
Once we receive it, we’ll verify and add your bank details manually. You'll then be able to make withdrawals to that bank account.
We look forward to resolving this for you!
^ UG
Luno's reply22 Feb 2022, 10:31
Official
Hi Ongeziwe,
Thank you for your review and for expressing the issue you're facing.
In order to resolve this we’ll need to verify these details in order for us to process your withdrawal successfully.
To do that, could you please send us a stamped letter from your bank, or a bank statement no older than three (3) months, which contains the following information here?
Kindly send the above information here: https://www.luno.com/help/en/tickets/new
Once we receive it, we’ll verify and add your bank details manually. You'll then be able to make withdrawals to that bank account.
We look forward to resolving this for you!
^ UG
Thank you for your review and for expressing the issue you're facing.
In order to resolve this we’ll need to verify these details in order for us to process your withdrawal successfully.
To do that, could you please send us a stamped letter from your bank, or a bank statement no older than three (3) months, which contains the following information here?
- Full name of the account holder
- Account number
- Bank name
Kindly send the above information here: https://www.luno.com/help/en/tickets/new
Once we receive it, we’ll verify and add your bank details manually. You'll then be able to make withdrawals to that bank account.
We look forward to resolving this for you!
^ UG