BG
Bani G
1 reviews | Active since Oct 2019
30 Nov 2024, 06:14
Horrific amount of fees
Absolute garbage fees. I withdrew 700 rand of etherium to my Luno wallet from my crypto.com wallet just to test the app. I’m glad I didn’t send all of my money as I only received 360 rand…that’s nearly 50% of “fees”. That is insane then I will be charged even more fees likely when I withdraw into my FNB bank account.
I don’t recommend this to anyone. Even though I made a profit from trading this means that if I send money to Luno I will have made a loss. That is disgusting.
I will make sure to tell everyone not to use this awful app.
Helpful (0)
Replies (2)0
Replies (2)BG
Bani G's updateReviewer Update
30 Nov 2024, 09:53For all that are curious they said
“Hi Banele,
I hope this email finds you well.
It's free to receive cryptocurrency.
The fee would've been deducted from the platform from which you sent the cryptocurrency from.
“Hi Banele,
I hope this email finds you well.
It's free to receive cryptocurrency.
The fee would've been deducted from the platform from which you sent the cryptocurrency from.
Please check out our help centre regarding fees https://guide.luno.com/hc/en-gb/articles/***-Luno-fees-and-limits-in-South-Africa
Have a great day!”
Please do not hide replies if you’re not in the wrong it’s very sketchy.
Have a great day!”
Please do not hide replies if you’re not in the wrong it’s very sketchy.
BG
Bani G's update30 Nov 2024, 09:53
Reviewer Update
For all that are curious they said
“Hi Banele,
I hope this email finds you well.
It's free to receive cryptocurrency.
The fee would've been deducted from the platform from which you sent the cryptocurrency from.
“Hi Banele,
I hope this email finds you well.
It's free to receive cryptocurrency.
The fee would've been deducted from the platform from which you sent the cryptocurrency from.
Please check out our help centre regarding fees https://guide.luno.com/hc/en-gb/articles/***-Luno-fees-and-limits-in-South-Africa
Have a great day!”
Please do not hide replies if you’re not in the wrong it’s very sketchy.
Have a great day!”
Please do not hide replies if you’re not in the wrong it’s very sketchy.
Luno's replyOfficial
30 Nov 2024, 19:32“Hi Banele,
Thanks for your response.
We appreciate you sharing the response for all that is curious and can assure you that this response is public.
We would like to reiterate that receiving cryptocurrency in your Luno wallet is free.
For transparency, I have included the link to our Help Centre page here where you are able to see our fee structure: https://guide.luno.com/hc/en-gb/articles/***-Luno-fees-and-limits-in-South-Africa
I have also included the following that can be found under the section for receiving fees:
It's free to receive cryptocurrency, except:
Thanks for your response.
We appreciate you sharing the response for all that is curious and can assure you that this response is public.
We would like to reiterate that receiving cryptocurrency in your Luno wallet is free.
For transparency, I have included the link to our Help Centre page here where you are able to see our fee structure: https://guide.luno.com/hc/en-gb/articles/***-Luno-fees-and-limits-in-South-Africa
I have also included the following that can be found under the section for receiving fees:
It's free to receive cryptocurrency, except:
- If you’re receiving Bitcoin and the amount received is lower than BTC 0.0001, an equivalent fee will be charged to combat dusting attacks.
Luno does not apply any limits to the amount of cryptocurrency you can receive.
With that being said, the fees charged for sending your Ethereum were definitely charged by the platform you used to send the funds.
If you have any suggestions or need assistance, you could write to us at https://guide.luno.com/hc/requests/new.
We would love to hear from you! ^LF
Luno's reply30 Nov 2024, 19:32
Official
“Hi Banele,
Thanks for your response.
We appreciate you sharing the response for all that is curious and can assure you that this response is public.
We would like to reiterate that receiving cryptocurrency in your Luno wallet is free.
For transparency, I have included the link to our Help Centre page here where you are able to see our fee structure: https://guide.luno.com/hc/en-gb/articles/***-Luno-fees-and-limits-in-South-Africa
I have also included the following that can be found under the section for receiving fees:
It's free to receive cryptocurrency, except:
Thanks for your response.
We appreciate you sharing the response for all that is curious and can assure you that this response is public.
We would like to reiterate that receiving cryptocurrency in your Luno wallet is free.
For transparency, I have included the link to our Help Centre page here where you are able to see our fee structure: https://guide.luno.com/hc/en-gb/articles/***-Luno-fees-and-limits-in-South-Africa
I have also included the following that can be found under the section for receiving fees:
It's free to receive cryptocurrency, except:
- If you’re receiving Bitcoin and the amount received is lower than BTC 0.0001, an equivalent fee will be charged to combat dusting attacks.
Luno does not apply any limits to the amount of cryptocurrency you can receive.
With that being said, the fees charged for sending your Ethereum were definitely charged by the platform you used to send the funds.
If you have any suggestions or need assistance, you could write to us at https://guide.luno.com/hc/requests/new.
We would love to hear from you! ^LF