EK
Ettienne K
1 reviews | Active since Dec 2020
08 Dec 2020, 10:34
Horrible service
I'm trying from last week to get my cellphone number changed. I've sent trough all supporting documents. I can't make any payments because I can't authorise the transaction via SMS. They simply don't get back to via the said channels, it's pathetic customer service.
Helpful (0)
Replies (1)0
Replies (1)
Luno's replyOfficial
10 Dec 2020, 15:30Hi Ettienne,
We're sorry to hear you were unable to complete transactions on your account.
At times, it takes us longer than we’d like to get back to our customers, especially when we receive higher numbers of contacts than usual. We are currently working on this to improve response times and our service.
We really appreciate your feedback and hope to earn back your trust soon.
^NM
We're sorry to hear you were unable to complete transactions on your account.
At times, it takes us longer than we’d like to get back to our customers, especially when we receive higher numbers of contacts than usual. We are currently working on this to improve response times and our service.
We really appreciate your feedback and hope to earn back your trust soon.
^NM
Luno's reply10 Dec 2020, 15:30
Official
Hi Ettienne,
We're sorry to hear you were unable to complete transactions on your account.
At times, it takes us longer than we’d like to get back to our customers, especially when we receive higher numbers of contacts than usual. We are currently working on this to improve response times and our service.
We really appreciate your feedback and hope to earn back your trust soon.
^NM
We're sorry to hear you were unable to complete transactions on your account.
At times, it takes us longer than we’d like to get back to our customers, especially when we receive higher numbers of contacts than usual. We are currently working on this to improve response times and our service.
We really appreciate your feedback and hope to earn back your trust soon.
^NM