Hi someone just rec...

Hi Dumile,

We're sincerely sorry to hear about your experience. 

You did the right thing by reaching out because what you have shared above sounds as though you are being contacted by someone promising unrealistic returns. It is important to note that Luno is not affiliated with any third-party organisations, traders, trading and/or investment schemes and will never encourage you to send funds to any scheme. Luno does not give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits or ask you to deposit large sums of money to withdraw your profits.
If you’ve sent funds from your Luno account to a third-party organisation, trading, or investment scheme, and you are concerned that you may be the victim of a ****, we strongly encourage you to report the relevant transactions made from your account. 
Please share all the details of your experience with our support team directly by following our Help Centre link here: https://www.luno.com/help/report/new/40 

We don't want anything like this to happen to you again in future, so if you'd like more information about what ****s in the cryptocurrency space usually look like, please visit our Help Centre here:
Am I sending money to a ****?https://www.luno.com/help/articles/*** 

We sympathise with your situation but if you have any other questions or concerns, please include it when you contact us using the link above and we'll gladly further inform you.