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Anthony B

1 reviews | Active since Jul 2024

31 Jul 2024, 18:56

Hacked Account please Help

Hi . My luno account has been. Taken over along with my Gmail and Google accounts. I've been able to change my password but I'm being denied access. I've tried reaching out to LUNO via twitter "x".. I feel my investment will be lost if we do not act quick. Pleasee help me

0
Replies (5)
Luno
Luno's reply31 Jul 2024, 19:56
Official
Hi Anthony,Thank you for reaching out to us. I'm sorry to hear about your unfortunate situation. I'm happy to confirm that your account was locked on 2024-07-30 at 13:58. We will be sending an email shortly to your new email address to assist you further with regaining access to your Luno account. We'd be happy if you could relook at the rating you gave us. Thank you in advance. ^RD

Best regards,

AB
Anthony B's update31 Jul 2024, 21:00
Reviewer Update
Hi thank you... I don't see the email anymore.. I opened it and read the instructions on how to verify myself. Could you please re send it to ***
Luno
Luno's reply01 Aug 2024, 11:06
Official
Hi Anthony,
Thank you for the update. We will reach out via email to assist with your account. ^KB

Best regards,

AB
Anthony B's update01 Aug 2024, 12:12
Reviewer Update
Someone tried to call and then remained silent. The hacker could be in control of the mic function.  Please call me back on ***
Luno
Luno's reply03 Aug 2024, 16:10
Official
Hi Anthony,
We appreciate you getting back to us.

I can confirm that we've sent you an email today at 14:28. Kindly do respond when you have time. ^CS

Best regards,