YL
Yasteel L
1 reviews | Active since Jan 2020
18 Jan 2022, 06:30
Good service. Lacking on the deposit end
Good service in general. I am utterly disappointed that it your EFT deposits take freakin days to clear. You'd think a service a like yours would bank with all the majors. Please improve on this. It's frustrating
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Replies (1)
Luno's replyOfficial
18 Jan 2022, 08:26Hi Yasteel,
We're sincerely sorry to hear about your experience.
It's important to note that regular bank transfer times are, unfortunately, not something we have any control over, and deposits made outside of banking hours, or from a different bank, can take up to two full business days to clear into our bank account - including instant deposits. Rest assured, any deposit you make is allocated to your Luno wallet as quickly as possible, but unfortunately there’s little we can do to make bank transfer times any faster. You’ll receive an email notification as soon as your funds arrive in your Luno wallet. We've reviewed your query, and you can expect your deposit to reflect by today, being the 2nd business day.
You can read more about deposit clearance times in our Help Centre here: https://www.luno.com/help/articles/***
We appreciate your understanding, and we've relayed your feedback to the relevant team to be looked into.
Thank you.
^CP
We're sincerely sorry to hear about your experience.
It's important to note that regular bank transfer times are, unfortunately, not something we have any control over, and deposits made outside of banking hours, or from a different bank, can take up to two full business days to clear into our bank account - including instant deposits. Rest assured, any deposit you make is allocated to your Luno wallet as quickly as possible, but unfortunately there’s little we can do to make bank transfer times any faster. You’ll receive an email notification as soon as your funds arrive in your Luno wallet. We've reviewed your query, and you can expect your deposit to reflect by today, being the 2nd business day.
You can read more about deposit clearance times in our Help Centre here: https://www.luno.com/help/articles/***
We appreciate your understanding, and we've relayed your feedback to the relevant team to be looked into.
Thank you.
^CP
Luno's reply18 Jan 2022, 08:26
Official
Hi Yasteel,
We're sincerely sorry to hear about your experience.
It's important to note that regular bank transfer times are, unfortunately, not something we have any control over, and deposits made outside of banking hours, or from a different bank, can take up to two full business days to clear into our bank account - including instant deposits. Rest assured, any deposit you make is allocated to your Luno wallet as quickly as possible, but unfortunately there’s little we can do to make bank transfer times any faster. You’ll receive an email notification as soon as your funds arrive in your Luno wallet. We've reviewed your query, and you can expect your deposit to reflect by today, being the 2nd business day.
You can read more about deposit clearance times in our Help Centre here: https://www.luno.com/help/articles/***
We appreciate your understanding, and we've relayed your feedback to the relevant team to be looked into.
Thank you.
^CP
We're sincerely sorry to hear about your experience.
It's important to note that regular bank transfer times are, unfortunately, not something we have any control over, and deposits made outside of banking hours, or from a different bank, can take up to two full business days to clear into our bank account - including instant deposits. Rest assured, any deposit you make is allocated to your Luno wallet as quickly as possible, but unfortunately there’s little we can do to make bank transfer times any faster. You’ll receive an email notification as soon as your funds arrive in your Luno wallet. We've reviewed your query, and you can expect your deposit to reflect by today, being the 2nd business day.
You can read more about deposit clearance times in our Help Centre here: https://www.luno.com/help/articles/***
We appreciate your understanding, and we've relayed your feedback to the relevant team to be looked into.
Thank you.
^CP