RM
Rolandas M
1 reviews | Active since May 2021
20 May 2021, 15:53
Getting money out of my own wallet proves almost impossible?
Dear Luno,
I request fund withdrawal. and get an email that the account i want the money to go to doesn't belong to me. it does. 100%
i try to email you back via that "notification" email - and it's a dead end.
there is NO WAY of actually responding to anyone alive via your website.
I am sitting on my browser and in my account and there is no way to start a help ticket of any sorts.
nor do you have any emails or phone numbers available.
so what do i do?
thanks
Helpful (0)
Replies (2)0
Replies (2)
Luno's replyOfficial
20 May 2021, 16:10Hi Rolandas,
Apologies for the frustration this has caused you.
To help you withdraw successfully, we’ll first need to verify your bank account. This will require that you please contact our support team and attach a recent bank letter or bank statement, issued within the last three months, which includes the following information:
Apologies for the frustration this has caused you.
To help you withdraw successfully, we’ll first need to verify your bank account. This will require that you please contact our support team and attach a recent bank letter or bank statement, issued within the last three months, which includes the following information:
1. Account holder’s name
2. Account number
3. ID number used to open the account*
4. Name of bank
2. Account number
3. ID number used to open the account*
4. Name of bank
*If this is a different ID number than the one registered on your Luno account, we will also need a colour copy of your ID document.
You can create a support ticket at:
https://www.luno.com/help/en/tickets/new?category_id=30
You can create a support ticket at:
https://www.luno.com/help/en/tickets/new?category_id=30
Once we’ve received your bank letter or statement, we’ll gladly verify your bank account details.
Luno's reply20 May 2021, 16:10
Official
Hi Rolandas,
Apologies for the frustration this has caused you.
To help you withdraw successfully, we’ll first need to verify your bank account. This will require that you please contact our support team and attach a recent bank letter or bank statement, issued within the last three months, which includes the following information:
Apologies for the frustration this has caused you.
To help you withdraw successfully, we’ll first need to verify your bank account. This will require that you please contact our support team and attach a recent bank letter or bank statement, issued within the last three months, which includes the following information:
1. Account holder’s name
2. Account number
3. ID number used to open the account*
4. Name of bank
2. Account number
3. ID number used to open the account*
4. Name of bank
*If this is a different ID number than the one registered on your Luno account, we will also need a colour copy of your ID document.
You can create a support ticket at:
https://www.luno.com/help/en/tickets/new?category_id=30
You can create a support ticket at:
https://www.luno.com/help/en/tickets/new?category_id=30
Once we’ve received your bank letter or statement, we’ll gladly verify your bank account details.
RM
Rolandas M's updateReviewer Update
25 May 2021, 11:505 days with no response so far.... and no way of contacting anyone? and no contact back from anyone other that autoresponder?
not the best impression so far
RM
Rolandas M's update25 May 2021, 11:50
Reviewer Update
5 days with no response so far.... and no way of contacting anyone? and no contact back from anyone other that autoresponder?
not the best impression so far