SL
Sanele L
1 reviews | Active since Apr 2021
14 Apr 2021, 18:37
Funds
I am very disappointed with luno i have been waiting for funds almost 48hrs to reflect in my BTC wallet ,how ever the amount was pending then unconfirmed then after funds was no showing 0.00 on my wallet still waiting nothing happening .can i please get help...
Helpful (0)
Replies (2)0
Replies (2)
Luno's replyOfficial
15 Apr 2021, 10:16Hi Sanele,
We're sorry that this has been your experience.
We would like to assist however, we will need some more information from you. For us to advise you about cryptocurrency payments made into your wallet we require a Transaction ID (TxID) for the specific transaction you’re enquiring about. This transaction ID serves as proof that the cryptocurrency has been released by the sender.
Please get in touch with us to provide the Transaction ID here: https://www.luno.com/help/tickets/new
^PD
We're sorry that this has been your experience.
We would like to assist however, we will need some more information from you. For us to advise you about cryptocurrency payments made into your wallet we require a Transaction ID (TxID) for the specific transaction you’re enquiring about. This transaction ID serves as proof that the cryptocurrency has been released by the sender.
Please get in touch with us to provide the Transaction ID here: https://www.luno.com/help/tickets/new
^PD
Luno's reply15 Apr 2021, 10:16
Official
Hi Sanele,
We're sorry that this has been your experience.
We would like to assist however, we will need some more information from you. For us to advise you about cryptocurrency payments made into your wallet we require a Transaction ID (TxID) for the specific transaction you’re enquiring about. This transaction ID serves as proof that the cryptocurrency has been released by the sender.
Please get in touch with us to provide the Transaction ID here: https://www.luno.com/help/tickets/new
^PD
We're sorry that this has been your experience.
We would like to assist however, we will need some more information from you. For us to advise you about cryptocurrency payments made into your wallet we require a Transaction ID (TxID) for the specific transaction you’re enquiring about. This transaction ID serves as proof that the cryptocurrency has been released by the sender.
Please get in touch with us to provide the Transaction ID here: https://www.luno.com/help/tickets/new
^PD
SL
Sanele L's updateReviewer Update
15 Apr 2021, 10:57Hi i have sent the Transaction ID to your team now please check for me now .
SL
Sanele L's update15 Apr 2021, 10:57
Reviewer Update
Hi i have sent the Transaction ID to your team now please check for me now .