Frustrating Experience with Luno: A Tale of Inaccessible Funds and Ineffective Support

My experience with Luno has been frustrating, particularly regarding withdrawing cryptocurrency. It appears as though the platform has complex procedures for removing crypto, which might be an intentional strategy to prevent a massive withdrawal in case of financial panic.

For several months, I've struggled to transfer Bitcoin out of Luno. The process requires SMS verification, but I never receive any SMS messages from them. Attempts to resolve this with Luno's support team lead to a circular issue: they advise verifying my device to receive push notifications for transaction approvals. However, this verification also necessitates an SMS confirmation, which I don't receive.

Their alternate solution, SMS verification, ironically, is the exact issue I'm facing. It's extremely challenging to communicate with a real person for assistance at Luno, leaving my funds essentially locked on their exchange.

For those in South Africa looking for a crypto exchange, I'd recommend exploring the other main exchange available here. Unlike Luno, it offers the possibility to interact with human support staff.