Frustrated
Customer service is a disaster, poor communication despite sending dozens of emails to their support team and zero security on the app. My phone was ****** and the culprits managed to transfer my funds to their account which is untraceable (according to Luno) my account was then locked and I am struggling to unlock it even after I sent all the documents that they requested to verify my account. I'm very frustrated with them
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Luno's replyOfficial
09 Oct 2021, 11:55Hi Ntlantla,
We sincerely apologize for the delay in this matter being resolved however, we can confirm that this has been escalated to the relevant team.
We will get in touch with the team immediately to arrange for them to assist and resolve this matter.
You can expect correspondence via email accordingly.
^CP
We sincerely apologize for the delay in this matter being resolved however, we can confirm that this has been escalated to the relevant team.
We will get in touch with the team immediately to arrange for them to assist and resolve this matter.
You can expect correspondence via email accordingly.
^CP
Luno's reply09 Oct 2021, 11:55
Official
Hi Ntlantla,
We sincerely apologize for the delay in this matter being resolved however, we can confirm that this has been escalated to the relevant team.
We will get in touch with the team immediately to arrange for them to assist and resolve this matter.
You can expect correspondence via email accordingly.
^CP
We sincerely apologize for the delay in this matter being resolved however, we can confirm that this has been escalated to the relevant team.
We will get in touch with the team immediately to arrange for them to assist and resolve this matter.
You can expect correspondence via email accordingly.
^CP