DD
Darrion D
1 reviews | Active since Oct 2022
22 Oct 2022, 13:32
********** account and possible Identity theft
I keep getting sms's stating that my account will be locked yet I have never created and account with this "company" nor have I downloaded their app. There seems to be no way of actually informing them of this without registering or downloading their app which I have no intention of doing (BIG RED FLAG). After spending around an hour on their website trying find some way of getting in touch with this "company" I've come to the conclusion that it is impossible and this is in fact a ********** company
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Luno's replyOfficial
22 Oct 2022, 13:51Hi Darion,
We're sincerely sorry to hear about your experience.
For this specific matter, in order to contact us, you would click the Menu option on top of the screen on the Home Page of our website, select "Help Center", scroll to and click "Suspicious Activity", click "I want to report phishing", select "No, I didn't", and you would have been directed to this page https://www.luno.com/help/en/report/new/5 to contact us.
It sounds like you've received a phishing SMS, and we would request that you attach a screenshot of that sms in the link provided above.
What is phishing?
Phishing is a type of social engineering attack, where phishers attempt to get sensitive information such as your username or password. They do this by disguising themselves as Luno in electronic communications such as SMS or email.
The attacker’s goal is to trick you into clicking on a phishing link or downloading an attachment. Once you’ve clicked on the link or attachment, spyware will be downloaded onto your device, which will enable an attacker to see all your activities.
You can read more about this on our website here https://www.luno.com/help/en/articles/***
Once we receive your correspondence, we'll advise you accordingly. Thanks for informing us about this.
^CP
We're sincerely sorry to hear about your experience.
For this specific matter, in order to contact us, you would click the Menu option on top of the screen on the Home Page of our website, select "Help Center", scroll to and click "Suspicious Activity", click "I want to report phishing", select "No, I didn't", and you would have been directed to this page https://www.luno.com/help/en/report/new/5 to contact us.
It sounds like you've received a phishing SMS, and we would request that you attach a screenshot of that sms in the link provided above.
What is phishing?
Phishing is a type of social engineering attack, where phishers attempt to get sensitive information such as your username or password. They do this by disguising themselves as Luno in electronic communications such as SMS or email.
The attacker’s goal is to trick you into clicking on a phishing link or downloading an attachment. Once you’ve clicked on the link or attachment, spyware will be downloaded onto your device, which will enable an attacker to see all your activities.
You can read more about this on our website here https://www.luno.com/help/en/articles/***
Once we receive your correspondence, we'll advise you accordingly. Thanks for informing us about this.
^CP
Luno's reply22 Oct 2022, 13:51
Official
Hi Darion,
We're sincerely sorry to hear about your experience.
For this specific matter, in order to contact us, you would click the Menu option on top of the screen on the Home Page of our website, select "Help Center", scroll to and click "Suspicious Activity", click "I want to report phishing", select "No, I didn't", and you would have been directed to this page https://www.luno.com/help/en/report/new/5 to contact us.
It sounds like you've received a phishing SMS, and we would request that you attach a screenshot of that sms in the link provided above.
What is phishing?
Phishing is a type of social engineering attack, where phishers attempt to get sensitive information such as your username or password. They do this by disguising themselves as Luno in electronic communications such as SMS or email.
The attacker’s goal is to trick you into clicking on a phishing link or downloading an attachment. Once you’ve clicked on the link or attachment, spyware will be downloaded onto your device, which will enable an attacker to see all your activities.
You can read more about this on our website here https://www.luno.com/help/en/articles/***
Once we receive your correspondence, we'll advise you accordingly. Thanks for informing us about this.
^CP
We're sincerely sorry to hear about your experience.
For this specific matter, in order to contact us, you would click the Menu option on top of the screen on the Home Page of our website, select "Help Center", scroll to and click "Suspicious Activity", click "I want to report phishing", select "No, I didn't", and you would have been directed to this page https://www.luno.com/help/en/report/new/5 to contact us.
It sounds like you've received a phishing SMS, and we would request that you attach a screenshot of that sms in the link provided above.
What is phishing?
Phishing is a type of social engineering attack, where phishers attempt to get sensitive information such as your username or password. They do this by disguising themselves as Luno in electronic communications such as SMS or email.
The attacker’s goal is to trick you into clicking on a phishing link or downloading an attachment. Once you’ve clicked on the link or attachment, spyware will be downloaded onto your device, which will enable an attacker to see all your activities.
You can read more about this on our website here https://www.luno.com/help/en/articles/***
Once we receive your correspondence, we'll advise you accordingly. Thanks for informing us about this.
^CP