SM
SAPHO M
1 reviews | Active since Jun 2024
08 Jun 2024, 17:17
Financial
I deposited for trading, it's been two weeks full money is not reflecting. It was supposed to reflect after 2 business days. I have stopped my friends to use luno because I am not sure of their ethics anymore.
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Replies (1)
Luno's replyOfficial
08 Jun 2024, 18:04Hi Sapho, we're sorry to hear about this experience and for the inconvenience that this may be causing.
Can I ask you to send us a proof of payment for the deposit? We need this to make sure the funds we allocate to your Luno account belongs to you.
On your proof of payment, we’ll need to be able to clearly see the following:
- Amount deposited
- Depositor's name
- Date of deposit
- Beneficiary statement (references used)
It’s important to note that we don’t accept the following as proof of payment:
- SMS/Text messages
- Bank statements
- Proof of payment notifications
You’ll find detailed instructions on how to get a proof of payment from your bank here.
Kindly reach out to our support team at https://t.co/dvxz6VSgjU so that our support team can investigate and work on resolving this for you.
Always keep in mind that at Luno we don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
It's important to note that Luno isn't affiliated with any third-party organisations, trading, or investment schemes. We also don't have any traders working for us on social media. I can confirm that the person you have been in contact with does not work for Luno.
If you're concerned that you may be the victim of a ****, we strongly encourage you to report the relevant transactions made from your account. Please provide as much information as possible to give us a better understanding of what happened.
There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****.
We'll never message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail, or Yahoo. If you're ever in doubt, we've listed all of our official social media pages and Telegram channels here.
We have a number of useful articles in our Help Centre, which will help you identify if the scheme you want to invest in is legitimate or not. You can read more on the ‘Keeping my money safe from ****s’ section - https://www.luno.com/help/categories/***.
We'd like to get more information regarding this so that we can investigate further. Please contact us at https://t.co/dvxz6VSgjU so that our support team can investigate and work on resolving this for you. ^MF
Can I ask you to send us a proof of payment for the deposit? We need this to make sure the funds we allocate to your Luno account belongs to you.
On your proof of payment, we’ll need to be able to clearly see the following:
- Amount deposited
- Depositor's name
- Date of deposit
- Beneficiary statement (references used)
It’s important to note that we don’t accept the following as proof of payment:
- SMS/Text messages
- Bank statements
- Proof of payment notifications
You’ll find detailed instructions on how to get a proof of payment from your bank here.
Kindly reach out to our support team at https://t.co/dvxz6VSgjU so that our support team can investigate and work on resolving this for you.
Always keep in mind that at Luno we don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
It's important to note that Luno isn't affiliated with any third-party organisations, trading, or investment schemes. We also don't have any traders working for us on social media. I can confirm that the person you have been in contact with does not work for Luno.
If you're concerned that you may be the victim of a ****, we strongly encourage you to report the relevant transactions made from your account. Please provide as much information as possible to give us a better understanding of what happened.
There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****.
We'll never message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail, or Yahoo. If you're ever in doubt, we've listed all of our official social media pages and Telegram channels here.
We have a number of useful articles in our Help Centre, which will help you identify if the scheme you want to invest in is legitimate or not. You can read more on the ‘Keeping my money safe from ****s’ section - https://www.luno.com/help/categories/***.
We'd like to get more information regarding this so that we can investigate further. Please contact us at https://t.co/dvxz6VSgjU so that our support team can investigate and work on resolving this for you. ^MF
Luno's reply08 Jun 2024, 18:04
Official
Hi Sapho, we're sorry to hear about this experience and for the inconvenience that this may be causing.
Can I ask you to send us a proof of payment for the deposit? We need this to make sure the funds we allocate to your Luno account belongs to you.
On your proof of payment, we’ll need to be able to clearly see the following:
- Amount deposited
- Depositor's name
- Date of deposit
- Beneficiary statement (references used)
It’s important to note that we don’t accept the following as proof of payment:
- SMS/Text messages
- Bank statements
- Proof of payment notifications
You’ll find detailed instructions on how to get a proof of payment from your bank here.
Kindly reach out to our support team at https://t.co/dvxz6VSgjU so that our support team can investigate and work on resolving this for you.
Always keep in mind that at Luno we don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
It's important to note that Luno isn't affiliated with any third-party organisations, trading, or investment schemes. We also don't have any traders working for us on social media. I can confirm that the person you have been in contact with does not work for Luno.
If you're concerned that you may be the victim of a ****, we strongly encourage you to report the relevant transactions made from your account. Please provide as much information as possible to give us a better understanding of what happened.
There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****.
We'll never message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail, or Yahoo. If you're ever in doubt, we've listed all of our official social media pages and Telegram channels here.
We have a number of useful articles in our Help Centre, which will help you identify if the scheme you want to invest in is legitimate or not. You can read more on the ‘Keeping my money safe from ****s’ section - https://www.luno.com/help/categories/***.
We'd like to get more information regarding this so that we can investigate further. Please contact us at https://t.co/dvxz6VSgjU so that our support team can investigate and work on resolving this for you. ^MF
Can I ask you to send us a proof of payment for the deposit? We need this to make sure the funds we allocate to your Luno account belongs to you.
On your proof of payment, we’ll need to be able to clearly see the following:
- Amount deposited
- Depositor's name
- Date of deposit
- Beneficiary statement (references used)
It’s important to note that we don’t accept the following as proof of payment:
- SMS/Text messages
- Bank statements
- Proof of payment notifications
You’ll find detailed instructions on how to get a proof of payment from your bank here.
Kindly reach out to our support team at https://t.co/dvxz6VSgjU so that our support team can investigate and work on resolving this for you.
Always keep in mind that at Luno we don't give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits. Anyone doing this and claiming to be from Luno (or partnering with Luno) is trying to **** you.
It's important to note that Luno isn't affiliated with any third-party organisations, trading, or investment schemes. We also don't have any traders working for us on social media. I can confirm that the person you have been in contact with does not work for Luno.
If you're concerned that you may be the victim of a ****, we strongly encourage you to report the relevant transactions made from your account. Please provide as much information as possible to give us a better understanding of what happened.
There are no costs involved to take your money out of Luno or to manage your account, except for low processing fees that are automatically app****.
We'll never message you privately on Whatsapp or Telegram, or send emails from a private email account like Gmail, Hotmail, or Yahoo. If you're ever in doubt, we've listed all of our official social media pages and Telegram channels here.
We have a number of useful articles in our Help Centre, which will help you identify if the scheme you want to invest in is legitimate or not. You can read more on the ‘Keeping my money safe from ****s’ section - https://www.luno.com/help/categories/***.
We'd like to get more information regarding this so that we can investigate further. Please contact us at https://t.co/dvxz6VSgjU so that our support team can investigate and work on resolving this for you. ^MF