RG
Robin G
1 reviews | Active since Dec 2017
05 Dec 2024, 16:33
Feels like a ****
I have been verified and as soon as I deposited funds I could no longer withdraw or send crypto. Im getting really worried that this is a **** organisation. There is no feedback on support tickets. Anyone else struggling with this?
Helpful (0)
Replies (2)0
Replies (2)
Luno's replyOfficial
05 Dec 2024, 17:18Hi Robin
We do apologise for the delay in receiving feedback on your support ticket. I have reviewed the ticket in question and provided you with an update. Kindly reply to my email sent for further review. ^EM
We do apologise for the delay in receiving feedback on your support ticket. I have reviewed the ticket in question and provided you with an update. Kindly reply to my email sent for further review. ^EM
Luno's reply05 Dec 2024, 17:18
Official
Hi Robin
We do apologise for the delay in receiving feedback on your support ticket. I have reviewed the ticket in question and provided you with an update. Kindly reply to my email sent for further review. ^EM
We do apologise for the delay in receiving feedback on your support ticket. I have reviewed the ticket in question and provided you with an update. Kindly reply to my email sent for further review. ^EM
RG
Robin G's updateReviewer Update
10 Dec 2024, 09:32Thank you EM for responding.
I have followed up by providing everything requested so far. Including photos of identifications, reasons, stamped bank statements, 2 factor authentication, password resets, and 1 week later. Could you kindly help finalising this? I am happy to jump on a phone call even come through to your offices, I would just like to have this finalised.
I have followed up by providing everything requested so far. Including photos of identifications, reasons, stamped bank statements, 2 factor authentication, password resets, and 1 week later. Could you kindly help finalising this? I am happy to jump on a phone call even come through to your offices, I would just like to have this finalised.
RG
Robin G's update10 Dec 2024, 09:32
Reviewer Update
Thank you EM for responding.
I have followed up by providing everything requested so far. Including photos of identifications, reasons, stamped bank statements, 2 factor authentication, password resets, and 1 week later. Could you kindly help finalising this? I am happy to jump on a phone call even come through to your offices, I would just like to have this finalised.
I have followed up by providing everything requested so far. Including photos of identifications, reasons, stamped bank statements, 2 factor authentication, password resets, and 1 week later. Could you kindly help finalising this? I am happy to jump on a phone call even come through to your offices, I would just like to have this finalised.