FED UP

I am so sick and tired of Luno South Africa and their non existant support. The customer in question is David McIntyre, and they have his cell hone number. Who do we have to do to get access to funds in this Crypto account and send them to one our children. We want a phone call by close of business today 28.5.2024 we have been trying for 6 months to access these funds. Are you a **** or are you for real....we did speak to a very polite gentleman 2 weeks ago and now we cannot access our account. I have e mailed the support e mail *** and the e mail bounes back at *** can we do to get some assistance urgently