False Information

We were ****** of all our electronic devices. To cut a long story short this resulted in me not being able to access my Luno account. I have requested help through the Luno online support page and have been waiting for Luno to act on the promise made in their auto response to my request. This is part of what I was sent “Hi, Thanks for getting in touch. This is an automated reply to let you know that we’ve got your query, and we’re aiming to get back to you as soon as possible”. It has been more than four working days since I received their mail and I have not been contacted again. I hope that the delay is due to end of year disruptions and not blatant misinformation and poor service. Even if it is due to end of year disruptions, I would expect a company, like Luno, to have their website updated. In this day and age, we expect what we see! I hope that someone from Luno sees this and responds