Failed Withdrawal

I deposited money into my Luno account in November 2021, I have tried multiple times to withdraw it back to my bank account since 2021. Till date I am unable to get my money back. I am told my account is locked which makes no sense as my email,and cell number are fully operational used by me. I have exhausted all means of trying to get their support team to help me ,but no one seems to know or want to help to have my money deposited to my bank account. I am deeply sadden by the poor service I am receiving from Luno,and their failure to provide answers on what's stopping my withdrawal as the account is also verified. I will not stop lodging formal complaints till this is sorted ,as I need my money back. I can be emailed on *** or called on ***