LJ
Louise J
1 reviews | Active since Mar 2023
15 Mar 2023, 13:24
F*** luno
Good day.
My luno account has been blocked it's been a year now toshi has been replying but not feedback what's going on
Helpful (0)
Replies (8)0
Replies (8)
Luno's replyOfficial
15 Mar 2023, 20:56Hi Louise,
Thanks for your patience and understanding.
Your case is currently with our specialised team being reviewed.
Rest assured we’re working to resolve this as soon as possible for you.
We'll reach out as soon as we have feedback.
^RB
Thanks for your patience and understanding.
Your case is currently with our specialised team being reviewed.
Rest assured we’re working to resolve this as soon as possible for you.
We'll reach out as soon as we have feedback.
^RB
Best regards,
Luno's reply15 Mar 2023, 20:56
Official
Hi Louise,
Thanks for your patience and understanding.
Your case is currently with our specialised team being reviewed.
Rest assured we’re working to resolve this as soon as possible for you.
We'll reach out as soon as we have feedback.
^RB
Thanks for your patience and understanding.
Your case is currently with our specialised team being reviewed.
Rest assured we’re working to resolve this as soon as possible for you.
We'll reach out as soon as we have feedback.
^RB
Best regards,
LJ
Louise J's updateReviewer Update
16 Mar 2023, 12:21How long it's been a year now no response
LJ
Louise J's update16 Mar 2023, 12:21
Reviewer Update
How long it's been a year now no response
Luno's replyOfficial
16 Mar 2023, 14:04Hi Louise,
Thanks for getting back to us and we understand that this must be really frustrating for you.
I've submitted your issue to our specialized team who is closely looking into this case and finding a resolution to this issue. Rest assured that we'll get back to you with their feedback as soon as such has been made available.
Although we always provide our valued customers with a definite resolution time, regrettably in the meantime we are unable to provide a time frame for this particular issue that you're facing.
However, I can assure you that our team is working hard to resolve this matter.
Thank you for your patience and kind understanding on this matter.
^ UG
Thanks for getting back to us and we understand that this must be really frustrating for you.
I've submitted your issue to our specialized team who is closely looking into this case and finding a resolution to this issue. Rest assured that we'll get back to you with their feedback as soon as such has been made available.
Although we always provide our valued customers with a definite resolution time, regrettably in the meantime we are unable to provide a time frame for this particular issue that you're facing.
However, I can assure you that our team is working hard to resolve this matter.
Thank you for your patience and kind understanding on this matter.
^ UG
Best regards,
Luno's reply16 Mar 2023, 14:04
Official
Hi Louise,
Thanks for getting back to us and we understand that this must be really frustrating for you.
I've submitted your issue to our specialized team who is closely looking into this case and finding a resolution to this issue. Rest assured that we'll get back to you with their feedback as soon as such has been made available.
Although we always provide our valued customers with a definite resolution time, regrettably in the meantime we are unable to provide a time frame for this particular issue that you're facing.
However, I can assure you that our team is working hard to resolve this matter.
Thank you for your patience and kind understanding on this matter.
^ UG
Thanks for getting back to us and we understand that this must be really frustrating for you.
I've submitted your issue to our specialized team who is closely looking into this case and finding a resolution to this issue. Rest assured that we'll get back to you with their feedback as soon as such has been made available.
Although we always provide our valued customers with a definite resolution time, regrettably in the meantime we are unable to provide a time frame for this particular issue that you're facing.
However, I can assure you that our team is working hard to resolve this matter.
Thank you for your patience and kind understanding on this matter.
^ UG
Best regards,
LJ
Louise J's updateReviewer Update
17 Apr 2023, 13:02Good day any updates or feedback I'm still in the dark
LJ
Louise J's update17 Apr 2023, 13:02
Reviewer Update
Good day any updates or feedback I'm still in the dark
Luno's replyOfficial
17 Apr 2023, 14:15Hi Louise,
We appreciate your continued patience thus far.
We can confirm that this matter is still being looked into by our specialized team, and they'll contact you via email with an update accordingly.
We request that you await their feedback via email, as only they're able to further inform you regarding this matter.
Thank you for your understanding in this regard.
^CP
We appreciate your continued patience thus far.
We can confirm that this matter is still being looked into by our specialized team, and they'll contact you via email with an update accordingly.
We request that you await their feedback via email, as only they're able to further inform you regarding this matter.
Thank you for your understanding in this regard.
^CP
Best regards,
Luno's reply17 Apr 2023, 14:15
Official
Hi Louise,
We appreciate your continued patience thus far.
We can confirm that this matter is still being looked into by our specialized team, and they'll contact you via email with an update accordingly.
We request that you await their feedback via email, as only they're able to further inform you regarding this matter.
Thank you for your understanding in this regard.
^CP
We appreciate your continued patience thus far.
We can confirm that this matter is still being looked into by our specialized team, and they'll contact you via email with an update accordingly.
We request that you await their feedback via email, as only they're able to further inform you regarding this matter.
Thank you for your understanding in this regard.
^CP
Best regards,
LJ
Louise J's updateReviewer Update
17 Apr 2023, 14:17How should I wait 🤔 no man just give me a straight answer
LJ
Louise J's update17 Apr 2023, 14:17
Reviewer Update
How should I wait 🤔 no man just give me a straight answer
LJ
Louise J's updateReviewer Update
18 Apr 2023, 13:44How long is it gonna take to get any updates even one of the specialized team is not saying anything
LJ
Louise J's update18 Apr 2023, 13:44
Reviewer Update
How long is it gonna take to get any updates even one of the specialized team is not saying anything
LJ
Louise J's updateReviewer Update
18 Jul 2023, 16:14Any updates it's been a year now what's going on
LJ
Louise J's update18 Jul 2023, 16:14
Reviewer Update
Any updates it's been a year now what's going on