dZ
dion Z
1 reviews | Active since Jul 2011
28 Oct 2019, 12:08
Duplicate deposit issue
So i made the mistake of depositing duplicate amounts within a 24hr time period, my bad,. I emailed them all my documents, bank statements and Luno wallet history,. Then i contacted customer support with the ticket reference numbers,. They still argue that the funds were allocated to my wallet,. The deposits usually reflect instantly, day or night, weekend or week day,. Yet they keep telling me deposits can take days to reflect,. Basically with all documentation they asked for, they still aren't assisting me right now, what is this!?
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dion Z's updateReviewer Update
29 Oct 2019, 09:17All sorted, i think perhaps, follow protocols rather than have to deal with 'customer care',.. I will up them to a 5 star review, although i cant find the setting to change that, as other than this issue, which was my fault as such,. Yeah, the platform has not faulted me prior,.
dZ
dion Z's update29 Oct 2019, 09:17
Reviewer Update
All sorted, i think perhaps, follow protocols rather than have to deal with 'customer care',.. I will up them to a 5 star review, although i cant find the setting to change that, as other than this issue, which was my fault as such,. Yeah, the platform has not faulted me prior,.