TW
Tiffany W

1 reviews | Active since Jan 2019

27 Jan 2025, 21:10

Don't use this app unless you feel like getting ******.

Four days ago I linked my bank account to my Luno trading app for immediate deposits at an extra charge 1.4%. I transferred R290.00, and nothing happened. Two filled in forms, emailed proof of payment emailed to *** and a lengthy chat with a consultant named 'Kyle' and still zero balance in my Luno wallet. Now they tell me I will have to wait a minimum of another three working days for them to process the immediate transfer I paid an extra 1.4% for. Ridiculous. I doubt I will ever see my money again. Don't use this app, it's an evil ****.

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Replies (1)
Luno
Luno's reply28 Jan 2025, 16:05
Official
Hi Tiffany, we're very sorry to note your review and would like to know more about it. Could you please contact us at https://guide.luno.com/hc/requests/new our support team will look into this for you. ^RB