BM
Brian M
1 reviews | Active since Sept 2021
10 Sept 2021, 14:49
Don’t use Luno…..it’s not safe.
Luno is not a safe platform. I have had money ****** out of my account within 24 hours of it landing there. And the response I get from Luno is that there is nothing they can do about it.
Helpful (0)
Replies (6)0
Replies (6)
Luno's replyOfficial
10 Sept 2021, 16:17Hi Brian,
We are truly sorry to hear that this has happened and we sympathise with you regarding this unfortunate situation.
We can confirm that a member of the Luno team has responded to your support ticket. Please check your emails and respond with the required documentation via email.
Please also report this incident to your local police so that they can investigate the matter - if the police require information from Luno, they can contact us directly so that we can assist them in their investigation.
For more information on keeping your account secure, please visit: https://www.luno.com/help/articles/***
https://www.luno.com/help/articles/***
^CT
We are truly sorry to hear that this has happened and we sympathise with you regarding this unfortunate situation.
We can confirm that a member of the Luno team has responded to your support ticket. Please check your emails and respond with the required documentation via email.
Please also report this incident to your local police so that they can investigate the matter - if the police require information from Luno, they can contact us directly so that we can assist them in their investigation.
For more information on keeping your account secure, please visit: https://www.luno.com/help/articles/***
https://www.luno.com/help/articles/***
^CT
Luno's reply10 Sept 2021, 16:17
Official
Hi Brian,
We are truly sorry to hear that this has happened and we sympathise with you regarding this unfortunate situation.
We can confirm that a member of the Luno team has responded to your support ticket. Please check your emails and respond with the required documentation via email.
Please also report this incident to your local police so that they can investigate the matter - if the police require information from Luno, they can contact us directly so that we can assist them in their investigation.
For more information on keeping your account secure, please visit: https://www.luno.com/help/articles/***
https://www.luno.com/help/articles/***
^CT
We are truly sorry to hear that this has happened and we sympathise with you regarding this unfortunate situation.
We can confirm that a member of the Luno team has responded to your support ticket. Please check your emails and respond with the required documentation via email.
Please also report this incident to your local police so that they can investigate the matter - if the police require information from Luno, they can contact us directly so that we can assist them in their investigation.
For more information on keeping your account secure, please visit: https://www.luno.com/help/articles/***
https://www.luno.com/help/articles/***
^CT
BM
Brian M's updateReviewer Update
10 Sept 2021, 19:16The only email I received is asking for copies of ID, a photo and a photo of a hand written letter. That in itself seem seriously *****………especially when I never had to produce anything like that at sign up time.
BM
Brian M's update10 Sept 2021, 19:16
Reviewer Update
The only email I received is asking for copies of ID, a photo and a photo of a hand written letter. That in itself seem seriously *****………especially when I never had to produce anything like that at sign up time.
BM
Brian M's updateReviewer Update
10 Sept 2021, 19:18In addition, surely you have all the details of the account into which the funds were moved so it is surely easier for Luno to follow up.
BM
Brian M's update10 Sept 2021, 19:18
Reviewer Update
In addition, surely you have all the details of the account into which the funds were moved so it is surely easier for Luno to follow up.
Luno's replyOfficial
10 Sept 2021, 19:39Hi Brian,
Kindly note that the requested documents are standard protocol to verify your identification in a situation like this.
Kindly note that due to the nature of your query, we are not able to assist you on this platform and therefore request that you respond directly to your support ticket so that our support team can further assist and help secure your account.
Kindly note that the requested documents are standard protocol to verify your identification in a situation like this.
Kindly note that due to the nature of your query, we are not able to assist you on this platform and therefore request that you respond directly to your support ticket so that our support team can further assist and help secure your account.
Luno's reply10 Sept 2021, 19:39
Official
Hi Brian,
Kindly note that the requested documents are standard protocol to verify your identification in a situation like this.
Kindly note that due to the nature of your query, we are not able to assist you on this platform and therefore request that you respond directly to your support ticket so that our support team can further assist and help secure your account.
Kindly note that the requested documents are standard protocol to verify your identification in a situation like this.
Kindly note that due to the nature of your query, we are not able to assist you on this platform and therefore request that you respond directly to your support ticket so that our support team can further assist and help secure your account.
BM
Brian M's updateReviewer Update
10 Sept 2021, 19:48I have received 3 separate emails all requesting different things. To which one do I reply.
BM
Brian M's update10 Sept 2021, 19:48
Reviewer Update
I have received 3 separate emails all requesting different things. To which one do I reply.
Luno's replyOfficial
10 Sept 2021, 21:54Please respond to the one requesting your selfie with ID and note documents.
Luno's reply10 Sept 2021, 21:54
Official
Please respond to the one requesting your selfie with ID and note documents.