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Annette R
1 reviews | Active since Jun 2020
18 Feb 2026, 17:41
Don't invest ib Luno
My husbands Luno account was hacked! Its supposed to be save and secure trading platform for beginners. He lost all his money and Luno just say sorry and the funds can't be replaced or refunded. This is unacceptable!!!
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Replies (2)AR
Annette R's updateReviewer Update
19 Feb 2026, 17:12What you say is not going to give my husbands hard work money back! I have informed every person i know that use your app about this.
My husband rarely use social media apps or his email. The money was transferred from his account, the transaction info is all there. He was just locked out if his account one morning. This is supposed to be a save app! Hoe many other people have lost money through this!
My husband rarely use social media apps or his email. The money was transferred from his account, the transaction info is all there. He was just locked out if his account one morning. This is supposed to be a save app! Hoe many other people have lost money through this!
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Annette R's update19 Feb 2026, 17:12
Reviewer Update
What you say is not going to give my husbands hard work money back! I have informed every person i know that use your app about this.
My husband rarely use social media apps or his email. The money was transferred from his account, the transaction info is all there. He was just locked out if his account one morning. This is supposed to be a save app! Hoe many other people have lost money through this!
My husband rarely use social media apps or his email. The money was transferred from his account, the transaction info is all there. He was just locked out if his account one morning. This is supposed to be a save app! Hoe many other people have lost money through this!
Luno's replyOfficial
23 Feb 2026, 18:29Hi Annette, we value your feedback and genuinely care about resolving any issues you may have. Please have your husband take a moment to share more details about your issue by kindly contacting us at https://guide.luno.com/hc/requests/new, and our support team will be more than willing to assist him further on this matter. ^EM
Luno's reply23 Feb 2026, 18:29
Official
Hi Annette, we value your feedback and genuinely care about resolving any issues you may have. Please have your husband take a moment to share more details about your issue by kindly contacting us at https://guide.luno.com/hc/requests/new, and our support team will be more than willing to assist him further on this matter. ^EM