DONE WITH LUNO - Crypto Currency Company.

I am beyond frustrated with the service that i'm getting from Luno. About 9 days ago, i made a mistake and thought i had ***** on my bank account. I called the bank to tell them about it, and on the call i realised it was not *****, and i had made the payment. I told the bank to cancel but the process had already gone through. I had to go to the police station, get an afidavid to say that i made a mistake and that no ***** had taken place.

FOR 9 DAYS now, i cant do anything on my LUNO account. they refuse to unlock it, after i have jumped through hoops, they have all the corrisponce from my bank to say that they have spoken to me in person and have received all the documentation, and that the account can be unlocked again.

STILL they refuse. PLEASE DO NOT GO WITH LUNO. heaven forbid you make a mistake, and rectify it, you cant get your account back. I have asked them numerous times to please call me, and again, just mails, no calls.

AND ANOTHER THING, chatbots are USELESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!