DS
Des S
1 reviews | Active since Nov 2019
09 Mar 2021, 08:32
Disgusting service
I still, (despite many e-mails and sending proof of payment four times) have not had my money credited to my account. Is Luno on the level or not???
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Replies (1)
Luno's replyOfficial
10 Mar 2021, 11:40Hi,
Thank you for reaching out to us.
After a review of your query, we can confirm that you used the incorrect reference when making your deposit which resulted in the deposit not being automatically allocated to your wallet.
Our payments team has manually allocated your deposit and you should have access to your funds.
Should you have any further questions, please feel free to reach out to our support team and we will gladly help.
Thank you for reaching out to us.
After a review of your query, we can confirm that you used the incorrect reference when making your deposit which resulted in the deposit not being automatically allocated to your wallet.
Our payments team has manually allocated your deposit and you should have access to your funds.
Should you have any further questions, please feel free to reach out to our support team and we will gladly help.
Luno's reply10 Mar 2021, 11:40
Official
Hi,
Thank you for reaching out to us.
After a review of your query, we can confirm that you used the incorrect reference when making your deposit which resulted in the deposit not being automatically allocated to your wallet.
Our payments team has manually allocated your deposit and you should have access to your funds.
Should you have any further questions, please feel free to reach out to our support team and we will gladly help.
Thank you for reaching out to us.
After a review of your query, we can confirm that you used the incorrect reference when making your deposit which resulted in the deposit not being automatically allocated to your wallet.
Our payments team has manually allocated your deposit and you should have access to your funds.
Should you have any further questions, please feel free to reach out to our support team and we will gladly help.