1 reviews | Active since Sept 2022
Disappointed in Luno
I'm fairly new to the crypto world and had to send BTC via Luno but I found their service to be frustrating. First they locked my account and I was unable to send BTC on time. I was allowed to purchase the BTC on their app but afterwards was unable to send. They do communicate via email but this is where the frustration starts because their turnaround time to resolve issues takes forever. They will reply to your response 24 hours later. It took me 72 hrs to get my issue resolved and by then I missed the deadline to send the BTC which resulted in me losing huge profits . When you use Luno too quickly again within a few days then you need to verify your account 1st which causes more delays of 72 hrs at least. Why can't they just pick up the phone and verify what needs to be verified. These delays has cost me dearly. I will try another wallet that offers instant service.
We sincerely note your review and we're sorry to hear you feel this way.
We've reviewed your concern and we're happy to see that a specialised team has ensured that this matter is resolved however, we thank you for your feedback and we've relayed it to the relevant team. We're always looking for ways to improve and we appreciate your suggestions.
It's important to note that Luno is not affiliated with any third-party organisations, traders, trading and/or investment schemes and will never encourage you to send funds to any scheme.
Luno does not give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits or ask you to deposit large sums of money to withdraw your profits.
If you have any questions or concerns, please feel free to contact us at https://t.co/dvxz6VSgjU
We'll gladly further inform you.
^CP
We sincerely note your review and we're sorry to hear you feel this way.
We've reviewed your concern and we're happy to see that a specialised team has ensured that this matter is resolved however, we thank you for your feedback and we've relayed it to the relevant team. We're always looking for ways to improve and we appreciate your suggestions.
It's important to note that Luno is not affiliated with any third-party organisations, traders, trading and/or investment schemes and will never encourage you to send funds to any scheme.
Luno does not give financial or trading advice and we'll not manage your account for you. We also don't advertise guaranteed profits or ask you to deposit large sums of money to withdraw your profits.
If you have any questions or concerns, please feel free to contact us at https://t.co/dvxz6VSgjU
We'll gladly further inform you.
^CP