CS
Clowan S
1 reviews | Active since Apr 2021
08 Apr 2021, 16:31
Disappointed
Bad customer care assistance. Deposited money into my luno wallet but uses the wrong refference on my app ,informed luno about it and asked to allocate the funds but never recieved any feedback even after sending proof of payment thrice
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Replies (1)
Luno's replyOfficial
09 Apr 2021, 06:38Hi Clowan,
We are sorry to hear that this has been your experience with us. In order to help you, we will need your ticket reference number (only this number please, sharing any other details publicly is a security risk and we want to keep you safe)
Once you provide us with your query number we can follow up for you and solve this.
^SR
We are sorry to hear that this has been your experience with us. In order to help you, we will need your ticket reference number (only this number please, sharing any other details publicly is a security risk and we want to keep you safe)
Once you provide us with your query number we can follow up for you and solve this.
^SR
Luno's reply09 Apr 2021, 06:38
Official
Hi Clowan,
We are sorry to hear that this has been your experience with us. In order to help you, we will need your ticket reference number (only this number please, sharing any other details publicly is a security risk and we want to keep you safe)
Once you provide us with your query number we can follow up for you and solve this.
^SR
We are sorry to hear that this has been your experience with us. In order to help you, we will need your ticket reference number (only this number please, sharing any other details publicly is a security risk and we want to keep you safe)
Once you provide us with your query number we can follow up for you and solve this.
^SR