Customer service, ph that only happens in 8 days

I have had an online account with Luno in order to trade BTC for a number of years. My wallet balances totalled a little over the R2k value when I last checked. On the 2023/0620 I received a closure of account email stating due to account activity my account was closed. I raised a service request 560179. I have received no feedback apart from the automated, we're busy and will get back to you. a 2nd request #572372 was raised on the 27th with no reply.