HS
Hein S
1 reviews | Active since Dec 2024
16 Jan 2025, 12:28
Blocked Luno Account
Blocked account for no reason. Impossible to reach the support staff, once I made contact with the staff the help was average at best.
They never unblocked the account and asked that I never open another account. ********** feedback.
They paid out the money without my consent!!! That was never communicated to them.
All I wanted was for my account to be accessible for me so that I can continue to trade on the Platform . Since then some of the portfolios I invested in climbed tremendously. And I am unable to share that profits. It took me 3 months and still no feedback....
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Replies (2)
Luno's replyOfficial
16 Jan 2025, 15:47Hi Hein, we value your feedback, and we apologize for any inconvenience you've experienced.
We genuinely care about resolving any issues you may have and our support team is reviewing the email we have received from you. ^EM
We genuinely care about resolving any issues you may have and our support team is reviewing the email we have received from you. ^EM
Luno's reply16 Jan 2025, 15:47
Official
Hi Hein, we value your feedback, and we apologize for any inconvenience you've experienced.
We genuinely care about resolving any issues you may have and our support team is reviewing the email we have received from you. ^EM
We genuinely care about resolving any issues you may have and our support team is reviewing the email we have received from you. ^EM
HS
Hein S's updateReviewer Update
16 Jan 2025, 15:49I Have received this very mail a couple of times, but it is not effective as I am still struggling to unblock my account- is there an in person meeting I can attend to solve this matter?
HS
Hein S's update16 Jan 2025, 15:49
Reviewer Update
I Have received this very mail a couple of times, but it is not effective as I am still struggling to unblock my account- is there an in person meeting I can attend to solve this matter?