FW
Francois W
1 reviews | Active since Jan 2025
29 Jan 2025, 07:25
Beware Luno
After several attempt I cannot withdraw, send or receive funds. I keep getting error message "sorry for the interruption " and after more than a week of attempts and support emails still nothing. They will happily take money to invest but will not return funds. So disappointed. Even my son cannot send money from his Luno account to mine and vice versa.
Helpful (0)
Replies (3)0
Replies (3)
Luno's replyOfficial
29 Jan 2025, 08:16Hi Francois,
I do apologies for the delay in our response. Currently we are facing an influx of queries which we are working on resolving as quickly as possible.
We will be sure to get back to your email during the course of the day.
We appreciate your understanding. ^CS
I do apologies for the delay in our response. Currently we are facing an influx of queries which we are working on resolving as quickly as possible.
We will be sure to get back to your email during the course of the day.
We appreciate your understanding. ^CS
Best regards,
Luno's reply29 Jan 2025, 08:16
Official
Hi Francois,
I do apologies for the delay in our response. Currently we are facing an influx of queries which we are working on resolving as quickly as possible.
We will be sure to get back to your email during the course of the day.
We appreciate your understanding. ^CS
I do apologies for the delay in our response. Currently we are facing an influx of queries which we are working on resolving as quickly as possible.
We will be sure to get back to your email during the course of the day.
We appreciate your understanding. ^CS
Best regards,
FW
Francois W's updateReviewer Update
30 Jan 2025, 17:16A very nice generic automated reply . Guess what ,they do not respond to emails . BIGGEST **** . Reported Luno to the FSP .
FW
Francois W's update30 Jan 2025, 17:16
Reviewer Update
A very nice generic automated reply . Guess what ,they do not respond to emails . BIGGEST **** . Reported Luno to the FSP .
Luno's replyOfficial
31 Jan 2025, 08:19Hi Francois,
Thank you for the feedback.
I can confirm that it has been escalated and to the specialised team and they will reach out via email.
We appreciate your patience and understanding regarding this matter. ^KB
Thank you for the feedback.
I can confirm that it has been escalated and to the specialised team and they will reach out via email.
We appreciate your patience and understanding regarding this matter. ^KB
Best regards,
Luno's reply31 Jan 2025, 08:19
Official
Hi Francois,
Thank you for the feedback.
I can confirm that it has been escalated and to the specialised team and they will reach out via email.
We appreciate your patience and understanding regarding this matter. ^KB
Thank you for the feedback.
I can confirm that it has been escalated and to the specialised team and they will reach out via email.
We appreciate your patience and understanding regarding this matter. ^KB
Best regards,