ZM
Zama M

1 reviews | Active since May 2012

05 Oct 2016, 11:04

Been deducted almost R1200 from my account.

<p>I calleld my bank to reverse and stop the debit orders but it was too late.</p> <p>So i called the Luno thing and was stunned when they said they activated orders or services without explaining or my concern. They are very unprofessional and down right theives, this is fruad at its worst. </p> <p>They said they will cancel all the services and later on their after hours they re-activate them again. </p> <p>I called and they told me they are off line. I want my money back from this ******** act of theft and if i see one more sms from them or a debit order, its going to be war and i will consult my lawyers and my bank.</p>

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Replies (2)
Luno
Luno's reply05 Oct 2016, 11:35
Official

Thank you for your enquiry.

Please be advised that a consultant will contact you shortly.

Kind Regards

The Luno Team

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Luno
Luno's reply05 Oct 2016, 11:56
Official

Good Day Zama

Please be advised that your order has been cancelled off, also note that the consultant that you spoke to did ask if there was anything else he can assist you with, your response was no.

Kindly note now that you that you are requesting to be refunded, we need to log for the recording to find out if you have agreed to the order. Once feedback is received the consultant will contact you with feedback.

Kind Regards

The Luno Team