1 reviews | Active since Mar 2010
Be warned about Luno
I bought Bitcoin via my Luno account and when I wanted to send it onto my friend as i had done in the past, it would not allow me and kept giving me an error message. I contacted Luno in this regard and I was initially asked to send my September's bank statement even though I had provided them with the notifications received from themselves as well as my bank notifications proving this. I refused to send my bank statements as I don't believe that they needed access to them. The allocation is still reflecting in my wallet, so I'm not sure why they would request my bank statements unless they don't have faith in their own systems. I then received a second request and this time they requested 3 months bank statements, a photo of myself holding my ID document and a note to them with the wording as requested by them. I adhered to their request for the photo, however, I again refused to send them my bank statements. As far as I am concerned, this is private and confidential and has nothing to do with them. Since then, I have had no response. I sold the Bitcoin back to my profile but it will not allow me to send it back to my bank account and gives me exactly the same error. My message is a warning to others about Luno. If they don't have faith in their own systems, how can we! All I want is my money back and I refuse to use this platform in the future.
Thanks for your review and I hope this response finds you well.
We value your security and trust in our services, and it is our priority to ensure that your account remains protected. In order to safeguard your account and prioritize the security of your account, we have taken the precautionary step of temporarily locking your account.
We understand the inconvenience this may cause, and we sincerely apologize for any disruption to your experience. Your account security is of utmost importance to us, and this measure is being taken to protect your interests.
To unlock your account and resume normal access, we kindly request that you provide us with a copy of your recent bank statement (3 months). This statement is a crucial part of our verification process and will help us confirm your identity and validate the account's ownership. Please ensure that the bank statement you provide includes the relevant account details and transactions.
Additionally, once the bank statement is received, and to provide you with further assistance and ensure the security of your account, a member of our support team will be reaching out to you via phone.
We understand that account security is a serious matter, and we appreciate your cooperation in helping us resolve this situation. Rest assured that your personal information will be handled with the utmost confidentiality and in compliance with all relevant privacy regulations.
If you have any immediate concerns or require clarification, please do not hesitate to reach out to our customer support team.
Best regards,
UG
Best regards,
Thanks for your review and I hope this response finds you well.
We value your security and trust in our services, and it is our priority to ensure that your account remains protected. In order to safeguard your account and prioritize the security of your account, we have taken the precautionary step of temporarily locking your account.
We understand the inconvenience this may cause, and we sincerely apologize for any disruption to your experience. Your account security is of utmost importance to us, and this measure is being taken to protect your interests.
To unlock your account and resume normal access, we kindly request that you provide us with a copy of your recent bank statement (3 months). This statement is a crucial part of our verification process and will help us confirm your identity and validate the account's ownership. Please ensure that the bank statement you provide includes the relevant account details and transactions.
Additionally, once the bank statement is received, and to provide you with further assistance and ensure the security of your account, a member of our support team will be reaching out to you via phone.
We understand that account security is a serious matter, and we appreciate your cooperation in helping us resolve this situation. Rest assured that your personal information will be handled with the utmost confidentiality and in compliance with all relevant privacy regulations.
If you have any immediate concerns or require clarification, please do not hesitate to reach out to our customer support team.
Best regards,
UG
Best regards,
We're sincerely sorry to hear you feel this way.
We can assure you that the relevant team will further assist you with your concern, and they will inform you accordingly.
We appreciate your cooperation and understanding in this regard and look forward to resolving this matter.
^CP
Best regards,
We're sincerely sorry to hear you feel this way.
We can assure you that the relevant team will further assist you with your concern, and they will inform you accordingly.
We appreciate your cooperation and understanding in this regard and look forward to resolving this matter.
^CP
Best regards,