Be very aware of LUNO

On 14 October 2022 (like many times before) I paid the equivalent of more than half a BTC in ZAR into my Luno account from my business account. I converted that to BTC to make a payment. I then got an e-mail from Luno stated that my account was "locked". I sent a mail with no response. I got a phone call from them a day later, informing me that my bank requested them to freeze my funds because of possible ********** activity. I phone my bank and spoke to all the departments in the bank. They had no knowledge of any communication with Luno. I asked Luno to provide me withtproof that the bank gave them orders to freeze my account. Luno did not want to give me that information. I then had to go through hundreds of "security" questions from Luno to rectify and they promised "un-freeze" my account. few days later they sold my BTC at a loss and sent me a mail to inform me that they will refund the money into my business account as I am not allowed to deposit money from another account. (I have deposited money from my business account to Luno before without issues). 21 days later there is no sign of my money. My business is suffering over month end without this money and I could not honor my payment arrangements. If you want to be in control of your money and BTC, Luno is not the place. Very unpleasant situation