MW
Marius W
1 reviews | Active since Nov 2022
27 May 2025, 15:49
Be careful eft to Luno
Hi to all ever since i deposited R15,800 into Luno via their Nedbank account which i always used since I started trading with Luno i never had 1 issue with them up until the 18th i deposited R15,800 i had my account blocked unblocked and that money still haven't arrived i always used Nedbank account with ref number and every single time it was fine until the 18th i did not change anything i deposit R15,800 and that money has still not been allocated to my Luno account the have more excuses than answers who can lose R15,800 and call it a quits Luno stop making excuses and fix this i provided all proof of payment now it's your turn to allocate the money
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Luno's replyOfficial
27 May 2025, 19:48Hello Marius,
Thank you for sharing your experience.
We understand how frustrating it can be when a deposit doesn’t reflect as quickly as expected. Please rest assured that your funds are not lost. Your payment was made to the correct account, and we are currently awaiting final processing from our payment provider. In some cases, this can take slightly longer than usual due to third-party processing times.
Our support team is actively engaged and will continue assisting you on your open ticket until this matter is fully resolved. We appreciate your patience and can assure you that we are committed to getting this sorted for you as soon as possible ^RD
Thank you for sharing your experience.
We understand how frustrating it can be when a deposit doesn’t reflect as quickly as expected. Please rest assured that your funds are not lost. Your payment was made to the correct account, and we are currently awaiting final processing from our payment provider. In some cases, this can take slightly longer than usual due to third-party processing times.
Our support team is actively engaged and will continue assisting you on your open ticket until this matter is fully resolved. We appreciate your patience and can assure you that we are committed to getting this sorted for you as soon as possible ^RD
Luno's reply27 May 2025, 19:48
Official
Hello Marius,
Thank you for sharing your experience.
We understand how frustrating it can be when a deposit doesn’t reflect as quickly as expected. Please rest assured that your funds are not lost. Your payment was made to the correct account, and we are currently awaiting final processing from our payment provider. In some cases, this can take slightly longer than usual due to third-party processing times.
Our support team is actively engaged and will continue assisting you on your open ticket until this matter is fully resolved. We appreciate your patience and can assure you that we are committed to getting this sorted for you as soon as possible ^RD
Thank you for sharing your experience.
We understand how frustrating it can be when a deposit doesn’t reflect as quickly as expected. Please rest assured that your funds are not lost. Your payment was made to the correct account, and we are currently awaiting final processing from our payment provider. In some cases, this can take slightly longer than usual due to third-party processing times.
Our support team is actively engaged and will continue assisting you on your open ticket until this matter is fully resolved. We appreciate your patience and can assure you that we are committed to getting this sorted for you as soon as possible ^RD