YM
Yegi M
1 reviews | Active since Apr 2018
14 Sept 2020, 10:58
Bad Service
I have made payments of R1000 (24th Aug) and R200 (1 Sep) and only the R200 went through...26 mails to and fro from LUNO and myself which included my bank statement and Proof of Payment and still nothing...
NEVER AGAIN
Helpful (0)
Replies (1)0
Replies (1)
Luno's replyOfficial
14 Dec 2020, 11:29Hi,
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^TH
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^TH
Luno's reply14 Dec 2020, 11:29
Official
Hi,
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^TH
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^TH