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Roelf H

1 reviews | Active since May 2022

07 Mar 2024, 09:27

Bad Service

I am a South African Citizen and because I am working in Saudi Arabia, Luno has de-linked my Luno Crypto Wallet. I am not at all happy with how I was treated as all my transactions was made through my South African account.

0
Replies (4)
Luno
Luno's reply07 Mar 2024, 09:39
Official
Hi Roelf, Luno is committed to maintaining the highest standards of Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance and needs to comply with these set rules and regulations. Luno is unfortunately not operational in Saudi Arabia and therefore not licensed to operate there. I hope you understand our position here. Please contact us https://t.co/dvxz6VSgjU and our support team will gladly assist you further with any questions or concerns you may have. ^EM
RH
Roelf H's update09 Mar 2024, 15:25
Reviewer Update
I've been using it for almost 2 years in Saudi Arabia and now you come with this ****. Please who are you trying to fool
Luno
Luno's reply11 Mar 2024, 21:30
Official
Hi Roelf,

Thanks for your response.

Please contact us https://t.co/dvxz6VSgjU and our support team will gladly assist you further with any questions or concerns you may have. ^LF
RH
Roelf H's update11 Mar 2024, 21:42
Reviewer Update
No interested, I've been delinked from my account already, uninstalled your app and will never be using it again. Your support has made it nice and clear what they did with delinking my account. So I am making it clear that I will never use Luno. VALR is a much better app anyway with cheaper rates