BE
Brian E
1 reviews | Active since May 2022
03 Oct 2022, 17:36
Bad Service
I have been with Luno for five odd years, great service great product. Then three months ago I could not log in and discovered that my profile had been hacked and my savings of R4k+ taken out of my account. I have written lots of emails asking Luno to investigate to find out how my account was hacked. To date they are just ignoring me and not trying to assist me. So I urge other users of Luno, be careful they don't respond when help is needed. Kind regards Brian Eckley
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Replies (1)
Luno's replyOfficial
03 Oct 2022, 18:59Hi Brian,
Thank you for taking out the time to reach out to us.
From what I can see, your query has been answered and our last response to you was September 7th 2022 at 4:55 PM. We've also detailed how Luno does not have any investment options by which we have account managers trading funds on your behalf.
If you would like more information on this, we would be happy to reach out to you again.
^MM
Thank you for taking out the time to reach out to us.
From what I can see, your query has been answered and our last response to you was September 7th 2022 at 4:55 PM. We've also detailed how Luno does not have any investment options by which we have account managers trading funds on your behalf.
If you would like more information on this, we would be happy to reach out to you again.
^MM
Luno's reply03 Oct 2022, 18:59
Official
Hi Brian,
Thank you for taking out the time to reach out to us.
From what I can see, your query has been answered and our last response to you was September 7th 2022 at 4:55 PM. We've also detailed how Luno does not have any investment options by which we have account managers trading funds on your behalf.
If you would like more information on this, we would be happy to reach out to you again.
^MM
Thank you for taking out the time to reach out to us.
From what I can see, your query has been answered and our last response to you was September 7th 2022 at 4:55 PM. We've also detailed how Luno does not have any investment options by which we have account managers trading funds on your behalf.
If you would like more information on this, we would be happy to reach out to you again.
^MM