Bad Experience, Hostile Staff

I used Luno for many years without any hassles; then one day Luno would not release my funds for some strange reason (which was never explained.) I contacted Luno and upon doing so they FROZE my account! After that I was phoned by Luno staff and interrogated, asking me all kinds of questions, 'as if I were not the owner of the account'. The person was very rude, and, finally, after some 45 minutes and me answering all the questions correctly my account was unfrozen. JUST WHY it was frozen in the first place and why Luno was slow to release my finds to start with I do not know but that's where the trouble started. I did eventually manage to get access to my funds and withdrew everything. I never received so much as an apology for the shocking treatment and (lack of) "customer service". I never went back and if you didn't notice, Luno, you lost a client. I've not had any reason to consider using Luno again.