************* and worst client service.

My Luno account was level 3 verified. After a transaction didn’t go through I’ve send them a query about it, they told me my account was locked as a security precaution. To unlock it I had to send a photo of me with my ID included and a handwritten note with the date and stating 'For Luno Use Only'. Once they received it, they informed me that I had to answer 6 questions about my account, which I have sent through and then they requested my PDF Bank statement reflecting deposits made into your Luno account. Which I have sent through as well. I received a call from Luno, asking me the same questions that I have answered per email and more. The agent told me that all the information was sent to a specialized team and being reviewed and rest assured they are working to resolve this as soon as possible. Four days later they send me a message to review there service. I asked them if my issue was resolved and if my account was unblocked. They responded with this “ This is just to let you know that your Luno account is now closed. To reiterate our initial message, Luno’s decision to close your account is final, so we have to ask that you don’t attempt to open another Luno account.” No reason is provided for there action and when I asked them about it they do not respond. The issue about my account wasn’t resolved instead they closed it. Luckily I withdraw my money before they have closed my account. I’m using Edge Crypto Wallet now, there costumer service is amazing, answered all my questions and they don’t require personal information as Luno did.