Agent gave incorrect information

I am new to Luno and contacted customer support to ask if the coins could be sorted according to gains and losses. The answer was no, which is not good. Next I asked if there was a way to search for a specific coin on Luno. Again the answer was no. Then I discovered I could actually search for a coin on Luno. Why did your agent give me the incorrect answer to my second question? Has he also given me the incorrect answer to my first question?