CW
Charmaine W
1 reviews | Active since Feb 2013
22 Apr 2021, 13:28
Accounts LOCKED
I open a Luno account in 2018 I have been going on there like every 2ns day and to day my account is locked not sure why send them a message and no reply, today I open an account for my husband and when he logged in 2hrs later it was locked my friend open a luno account 3 weeks ago and guess what her account also locked today everything happened today and no response from Luno.
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Luno's replyOfficial
26 Apr 2021, 06:48Hi Charmaine,
We apologise for the frustrating experience you have had.
We’re currently experiencing an extremely high number of incoming queries, and this has resulted in longer than normal response times.
We have located you ticket and someone from our specialised team will be in touch as soon as possible.
^TP
We apologise for the frustrating experience you have had.
We’re currently experiencing an extremely high number of incoming queries, and this has resulted in longer than normal response times.
We have located you ticket and someone from our specialised team will be in touch as soon as possible.
^TP
Best regards,
Luno's reply26 Apr 2021, 06:48
Official
Hi Charmaine,
We apologise for the frustrating experience you have had.
We’re currently experiencing an extremely high number of incoming queries, and this has resulted in longer than normal response times.
We have located you ticket and someone from our specialised team will be in touch as soon as possible.
^TP
We apologise for the frustrating experience you have had.
We’re currently experiencing an extremely high number of incoming queries, and this has resulted in longer than normal response times.
We have located you ticket and someone from our specialised team will be in touch as soon as possible.
^TP
Best regards,