MM
Mussa M
1 reviews | Active since Sept 2020
05 Apr 2021, 15:02
Account Locked for weeks, no explanation given
Without any explanation, they have locked my account with my life savings. They have requested multiple documents which I have provided and then they stop responding 7 days ago. No updates, nothing. I have asked whether I have done something wrong, no reply. Seems there are many people that the same has happened to them till the point they have given up.
Dear Luno team, I demand you return back my funds that I have worked very hard for. This is just unacceptable
Helpful (0)
Replies (3)0
Replies (3)
Luno's replyOfficial
06 Apr 2021, 06:49Hi Mussa,
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^SR
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^SR
Luno's reply06 Apr 2021, 06:49
Official
Hi Mussa,
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^SR
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^SR
Luno's replyOfficial
06 Apr 2021, 06:49Hi Mussa,
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^SR
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^SR
Luno's reply06 Apr 2021, 06:49
Official
Hi Mussa,
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^SR
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^SR
Luno's replyOfficial
06 Apr 2021, 06:49Hi Mussa,
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^SR
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^SR
Luno's reply06 Apr 2021, 06:49
Official
Hi Mussa,
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^SR
We’re so sorry to hear that you’ve had a bad experience with us.
We’ll respond to your support query as soon as possible. This sometimes takes us longer than we’d like, especially when we receive higher numbers of contacts than usual.
We know that it’s very frustrating to have to wait a long time to hear from us, so we’re always taking active steps to improve our response times.
We really appreciate your feedback and hope to earn back your trust soon.
^SR