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Xidavini X
1 reviews | Active since Sept 2018
20 May 2025, 16:22
Account locked for Transactions I never made.
Account locked since October 2024 due to a transaction I do not know. I was asked to do account verifications end of January 2025, which I did but till today I am told that I must talk to my bank. I have responded countless times that I do not know of any transaction, I have not made any transaction recently nor last year. The customer service team is not helping and keeps responding “our team of experts are looking into the matter and they will get back to you in no time”
Helpful (0)
Replies (4)0
Replies (4)
Luno's replyOfficial
20 May 2025, 19:43Hi Xidavini, I'm sorry to hear your issue has not yet been resolved. Your account has been locked as a security precaution, this is because the security of your Luno account is our utmost priority. Our specialized team is investigating and will reach out to you as soon as they've concluded their investigation. We appreciate your understanding. ^RD
Luno's reply20 May 2025, 19:43
Official
Hi Xidavini, I'm sorry to hear your issue has not yet been resolved. Your account has been locked as a security precaution, this is because the security of your Luno account is our utmost priority. Our specialized team is investigating and will reach out to you as soon as they've concluded their investigation. We appreciate your understanding. ^RD
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Xidavini X's updateReviewer Update
20 May 2025, 19:45Until when will the account be locked, it has been six months, I might as well close the account and move elsewhere
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Xidavini X's update20 May 2025, 19:45
Reviewer Update
Until when will the account be locked, it has been six months, I might as well close the account and move elsewhere
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Xidavini X's updateReviewer Update
18 Aug 2025, 12:40Good day, till today the query has not been resolved. It is now 8 months and counting all I receive is an email once a week. See below:
Hi Dzunisani,
Good day, and I hope this email finds you in great health.
We would like to take this opportunity to sincerely apologize for the delay and express our utmost gratitude for your continued patience in this matter.
We are writing to inform you that we are still awaiting feedback from our specialized team.
Please be assured that we are diligently following up on this issue to ensure that your inquiry is resolved promptly.
Should you have any further questions or concerns regarding your Luno account, we kindly request that you respond to this email.
We appreciate your understanding and patience during this time.
Regards,
Chelsea
Luno Customer Success Team
Luno (Pty) Ltd is an authorised financial services provider (FSP No. 53314), and registered credit provider (NCRCP22123).
SUCH A PATHETIC SERVICE!!!!!!!
Hi Dzunisani,
Good day, and I hope this email finds you in great health.
We would like to take this opportunity to sincerely apologize for the delay and express our utmost gratitude for your continued patience in this matter.
We are writing to inform you that we are still awaiting feedback from our specialized team.
Please be assured that we are diligently following up on this issue to ensure that your inquiry is resolved promptly.
Should you have any further questions or concerns regarding your Luno account, we kindly request that you respond to this email.
We appreciate your understanding and patience during this time.
Regards,
Chelsea
Luno Customer Success Team
Luno (Pty) Ltd is an authorised financial services provider (FSP No. 53314), and registered credit provider (NCRCP22123).
SUCH A PATHETIC SERVICE!!!!!!!
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Xidavini X's update18 Aug 2025, 12:40
Reviewer Update
Good day, till today the query has not been resolved. It is now 8 months and counting all I receive is an email once a week. See below:
Hi Dzunisani,
Good day, and I hope this email finds you in great health.
We would like to take this opportunity to sincerely apologize for the delay and express our utmost gratitude for your continued patience in this matter.
We are writing to inform you that we are still awaiting feedback from our specialized team.
Please be assured that we are diligently following up on this issue to ensure that your inquiry is resolved promptly.
Should you have any further questions or concerns regarding your Luno account, we kindly request that you respond to this email.
We appreciate your understanding and patience during this time.
Regards,
Chelsea
Luno Customer Success Team
Luno (Pty) Ltd is an authorised financial services provider (FSP No. 53314), and registered credit provider (NCRCP22123).
SUCH A PATHETIC SERVICE!!!!!!!
Hi Dzunisani,
Good day, and I hope this email finds you in great health.
We would like to take this opportunity to sincerely apologize for the delay and express our utmost gratitude for your continued patience in this matter.
We are writing to inform you that we are still awaiting feedback from our specialized team.
Please be assured that we are diligently following up on this issue to ensure that your inquiry is resolved promptly.
Should you have any further questions or concerns regarding your Luno account, we kindly request that you respond to this email.
We appreciate your understanding and patience during this time.
Regards,
Chelsea
Luno Customer Success Team
Luno (Pty) Ltd is an authorised financial services provider (FSP No. 53314), and registered credit provider (NCRCP22123).
SUCH A PATHETIC SERVICE!!!!!!!
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Xidavini X's updateReviewer Update
11 Sept 2025, 07:16Good day, when will this be resolved since you are sending one response for the past 11 months. How special is your Specialized team if they cannot solve issues? I need to transact.
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Xidavini X's update11 Sept 2025, 07:16
Reviewer Update
Good day, when will this be resolved since you are sending one response for the past 11 months. How special is your Specialized team if they cannot solve issues? I need to transact.